Senior Technical Account Manager
标签：Web3工作 • Web3客户支持工作 •加密货币运营工作 • Web 3项目经理工作 • Web 4财务工作 • Web 5 网络3 职位 • 加密货币远程工作应用到 Paxos? 我们的唯一职业网站是 paxos.com/careers,我们只通过@paxos.com 电子邮件招聘人员。详细信息下面.___关于 Paxos 今天金融基础设施是古老的，昂贵的，不高效和风险的支持一个系统让更多的人离开它允许进入。所以我们正在重建它。我们在一个使命上开放世界金融体系给所有人，以任何时候，以可信的方式，即时移动资产。关于团队的信息 Paxos 技术服务团队支持我们与加密货币经纪，代币资产和支付客户的合作关系后发行，通过优化集成并推动产品采用实现增长。作为 Paxos 现代化的使命的一部分，技术服务团隊直接影响了企业增长，通过管理与像 PayPal,互动经纪人等主要金融机构的集成。关于 TeX 的角色 你将在与客户合作，为市场带来新的数字资产经纪，支付和金融产品的令人兴奋且创新项目工作。你的影响将由你提供的集成成功，日常运营的顺利以及执行质量衡量，因为它与支持账号计划有关。你将做什么？与客户技术和运营团队合作，以实现 Paxos 产品和服务售后，Spanish 经纪，货币流动，管弦和标记化/仪表板。包括客户教育，项目管理，测试设计，最佳实践建议，回答技术问题和测试支持。优先处理并通过一个广泛的书籍提供日常技术/运营请求：接入，优先级，适当时向技术支持路由，SLA 以及对 AMs 和客户同行的清晰状态。自己的集成健康与可靠性：监控
查看英文原文
Tags: Web3 Jobs • Web3 Customer Support Jobs • Cryptocurrency Operations Jobs • Web3 Project Manager Jobs • Web3 Finance Jobs • Web3 Web3 Jobs • Cryptocurrency Remote JobsApplying to Paxos? Our only careers site is paxos.com/careers, and we only recruit via @paxos.com email. Details below.___About PaxosToday’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like PayPal, Venmo, Mastercard and Interactive Brokers.About the teamThe Technical Services team at Paxos supports our partnerships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.As part of Paxos' mission to modernize financial infrastructure, the Technical Services team directly impacts business growth by managing the integrations with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.About the roleTechnical Account Managers (TAMs) own the day‑to‑day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs.You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers.Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.What you'll do Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans.Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness).Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.About you5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial servicesTrack record of delivering complex technical implementations spanning multiple quarters with Enterprise CustomersStrong technical acumen with ability to lead API integrationsExperience managing complex stakeholder relationshipsExcellent project management and communication skillsPay and benefitsImportant Notice for Paxos ApplicantsFraudulent accounts sometimes pose as Paxos recruiters on LinkedIn and other platforms, and fake websites sometimes impersonate our careers site. These scammers attempt to deceive applicants into paying for job opportunities or providing personal financial information.To verify a legitimate Paxos opportunity:Our only official careers site is paxos.com/careersWe only use @paxos.com email addressesWe never ask for payment or financial details to apply, interview, or work hereFor technical roles, we do not perform a coding interview without prior screening by our engineering teamThanks for your interest in Paxos!Apply here 👉 Senior Technical Account Manager