患者护理导航员
Patient Care Navigator
100% 远程骨科肌肉骨骼数字护理团队
核心职责
· 协助监督部门的日常来电、传真转诊、电子邮件和任务。
· 协助护理协调员完成分配的任务。
· 通过评估和评价持续监控患者护理，确保患者朝着预期结果进展。
· 识别并解决阻碍有效患者护理的障碍。
· 提高文档质量和完整性。
· 与患者、家属、护士、医生和其他团队成员协作，围绕问题达成共识，并及时妥善解决。
· 以清晰、完整、简洁和有条理的方式进行记录。
· 监督临床风险较低的病例。
· 向护理协调员和/或医学总监报告任何新的和/或令人担忧的临床问题。
· 实施必要的措施以促进高质量的护理和适当的处理。
· 接受转诊并识别符合护理管理标准的患者。
· 遵守并支持团队成员展示 HOPCo 的价值观和使命。
· 协助项目规划、开发和评估。
· 完成分配的其他职责。完成其他 CIN 职责。
教育背景
· 医疗助理或注册护士助理学位或同等工作经验优先。
经验要求
· 优先考虑至少三年的注册护士助理或医疗助理经验。
· 优先考虑在医疗业务办公室、医生办公室或医院环境中的一年工作经验。
· 优先考虑在基于价值的护理/人群健康方面的经验。
· 优先考虑在骨科或肌肉骨骼专科的经验。
知识要求
· 对医疗领域和骨科的知识。
· 对患者护理相关政策和程序的知识。
· 对患者保密、州法律、HIPAA 规定和医疗记录流程的知识。
· 对医疗实践、术语和报销政策的知识。
· 对 Microsoft Office 应用程序的知识。
技能要求
· 与患者跟进并及时回应查询的技能。
· 与提供者、患者、家庭成员和公众互动时的专业技能和职业素养。
· 通过有效与患者和家庭分享信息来理解患者教育需求的技能。
· 解决问题和时间管理的技能。
· 评估现有方法和流程有效性的技能。
· 口头表达能力
查看英文原文
100% Remote Orthopedic MSK Digital Care Team
ESSENTIAL FUNCTIONS
· Assists with overseeing the daily inbound calls, fax referrals, emails and tasks for the department.
· Assists Care Managers in performing assigned tasks.
· Ensures patient is progressing toward desired outcomes by continuously monitoring patient care through assessment and evaluation.
· Identifies and resolves barriers that hinder effective patient care.
· Improves quality and completeness of documentation.
· Collaborates with patients, families, nurses, physicians, and other members of the team, building consensus around issues and appropriately resolves in a timely manner.
· Documents in a clear, complete, concise, and organized manner.
· Monitors clinically low risk cases.
· Advises Care Manager and/or Medical Director of any new and/or concerning clinical issues.
· Institutes necessary actions to promote quality care and appropriate.
· Accepts referrals and identifies patients who meet the criteria for care management.
· Adheres to and supports team members in exhibiting HOPCo’s values and mission.
· Assists with program planning, development, and evaluation.
· Performs related duties as assigned. Performs other CIN duties as assigned.
EDUCATION
· Medical Assistant or Certified Nursing Assistant degree or equivalent working knowledge preferred.
EXPERIENCE
· Minimum three (3) years of certified nursing assistant or medical assistant experience is preferred.
· One-year experience in a medical business office, physician’s office, or hospital environment is preferred.
· Experience in value-based care / population health is preferred.
· Experience in orthopedics or musculoskeletal specialty is preferred.
KNOWLEDGE
· Knowledge of the health care field and orthopedics.
· Knowledge of policies and procedures concerning patient care.
· Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
· Knowledge of medical practices, terminology, and reimbursement policies.
· Knowledge of Microsoft Office applications.
SKILLS
· Skill in follow-up with patients and responding to inquiries promptly.
· Skill and professionalism when interacting with providers, patients, family members, and the public.
· Skill in understanding patient education needs by effectively sharing information with patients and families.
· Skill in problem-solving and time management.
· Skill in evaluating the effectiveness of existing methods and procedures.
· Skill in verbal and written communication.
ABILITIES
· Ability to read, interprets, and applies policies and procedures.
· Ability to set priorities among multiple requests.
· Ability to interact with patients, medical and administrative staff, and case managers effectively.
· Ability to work in a fast-paced environment.
ENVIRONMENTAL WORKING CONDITIONS
· The position provides an option to work from home. If working from home, must have a designated workspace.
· Use of standard office equipment, including computers, copiers, printers, etc.
PHYSICAL/MENTAL DEMANDS
· Requires sitting and standing associated with a normal office environment.
· Some bending and stretching are required.
· Manual dexterity using a calculator and computer keyboard.
ORGANIZATIONAL REQUIREMENTS
· HOPCo Mission, Vision, and Values must be read and signed.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Originally posted on Himalayas