Chief of Staff, CCO
关于 ping 身份：在 ping 身份，我们相信让数字体验对所有用户来说都是安全的和无的。我们称之为数字自由。这不仅是我们向客户提供的东西。它激励我们的公司。人们并不是来到这里加入基于数字自由的文化。他们来培养它。我们的智能云身份平台允许人们购物，工作，银行，以及他们想要的地方进行交互。没有摩擦。没有恐惧。保护数字身份是我们技术的核心，但保护个人身份是我们文化的核心。我们支持每一个身份。我们的核心价值观之一，尊重个性，提醒我们庆祝差异，让你有权力把你的真实自我带到工作中。我们的总部位于科罗拉多州丹佛，我们在全球各地设有办事处和员工。我们服务于世界上最大的最苛刻的企业，包括超过一半的财富100家。在平安身份，我们正在改变人们和企业对网络安全，数字体验以及身份与访问管理的想法。我们寻求一个战略和分析性的参谋长合作，以推动客户组织中的商业绩。这一职位结合了财务和运营战略，数据驱动的决策以及跨功能合作，以提高客户保留力，收入绩效和组织有效性。理想候选人带来强大的财务和商业见解，协作思维方式，并能够将复杂信息转化为可行的洞察力，从而影响执行决定，加强金融和运营问责制。你会做什么 · 客户收入指标：通过与拥有 ARR 和财务报告的金融合作，确保客户指标 （ARR 运动，总收入和净收益保留，续航率升级更新收入，队列观看和转变驱动因素）遵循 Thoma Bravo 标准和最好的方法。将这些指标转化为客户组织的观点，测量续售预测准确性以及关于翻新和上市管道的报告。·执行官和董事会叙述：为高管领导团队，董事会，Thoma Bravo 运营审查和 QBR 编制 CCO 材料，以 o 视角制定业绩，风险和投资问题
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About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
We are seeking a strategic and analytical Chief of Staff to partner with our Chief Customer Officer (CCO) in driving business performance across our Customer organization. This role combines financial and operational strategy, data-driven decision-making, and cross-functional collaboration to improve customer retention, revenue performance, and organizational effectiveness.
The ideal candidate brings strong financial and business acumen, a collaborative mindset, and the ability to translate complex information into actionable insights that inform executive decisions and strengthen financial and operational accountability.
What You'll Do
- Customer revenue metrics: In partnership with Finance, which owns ARR and financial reporting, to ensure customer metrics (ARR movement, gross and net revenue retention, renewal rates on up for renewal revenue, cohort views and churn drivers) follow Thoma Bravo standards and best-in-class methods. Translates those metrics into the customer organization's view, measures renewal forecast accuracy, and reports on cross-sell and upsell pipeline, which Renewals and Sales own.
- Executive and board narrative: Prepares the CCO's materials for the executive leadership team, board, Thoma Bravo operating reviews and QBRs, framing performance, risk and investment asks in terms of business outcomes. Ensures what the board sees reconciles to how the organization operates.
- Renewal and retention reporting: Owns renewal rate reporting and variance analysis of the official forecast against plan and actuals, explaining the drivers behind the numbers.
- Renewal and retention plan and resource models: In partnership with Finance, builds the customer organization's annual renewal and retention plan (historical baselines, renewal rate assumptions and targets) and the headcount, coverage-ratio and capacity models tied to book-of-business segmentation.
- Customer health and signals: Delivers the customer health scoring model and churn and risk analysis.
- Customer reporting requirements and CCO analysis: Sets the customer organization's reporting requirements across Salesforce, the data warehouse and BI tools, aligned with Finance's metric definitions, which Systems & Operations and Data & Analytics build to. Handles the CCO's own analysis and reporting requests.
- Cross-functional Alignment: Works with Revenue Operations and CRO leadership team to align on strategies and reporting for improving Net Retention Rate. Works with the Product Strategy team to align on churn analysis and forecasting by product.
What You'll Bring
- Significant experience in strategic finance, FP&A, business operations, revenue operations, customer success operations, or a related field, ideally within a B2B SaaS environment.
- Strong understanding of SaaS business models and recurring revenue metrics, including ARR, GRR, NRR, renewals, and churn.
- Experience translating business needs into reporting and analytics requirements, with familiarity using tools such as Salesforce, Excel, SQL, Power BI, or Tableau.
- Ability to analyze complex datasets and communicate insights clearly to executive audiences.
- Familiarity with CRM, reporting, and business intelligence tools such as Salesforce, Excel, SQL, Power BI, or Tableau.
- Strong collaboration, communication, and problem-solving skills, with the ability to influence across teams.
- Experience in private equity-backed environments or supporting executive and board-level reporting is a plus.
Salary Range: $155,628 - $207,504
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.