Customer Success Manager -Delhi
建立和加强客户关系，以实现长期合作伙伴关系。快速学习产品特征和产品的全面理解。管理新产品技术实施和与大型组织集成。确定关键技术策略来释放客户的业务价值通过与客户合作。成为企业内部倡导者和客户的声音。因为定期接触客户。加入客户并设置他们使用产品。向客户提供与产品及其新功能相关的培训。• 了解客户对产品支持的新使用情况。 对产品特性和新版本进行客户反分析。要求。 在 SaaS 公司担任咨询角色时，经验3-5年的技术解决方案；熟悉矩阵项目团队。 关于应用 API 和 SSO 认证行业标准实践的工作技术知识。具有 LMS 或任何 SaaS 产品实现之前的经验在 L&D 方面的背景是优点。卓越的书面和口头沟通技能。应能听得很好，能够让自己处于客户的位置，以了解需求。应要快速学习。应有技术和人际关系领域的问题解决能力。能够与不同利益相关者，客户和内部团队合作实现设定的目标。优秀的客户参与和管理技能。迅速适应新的客户要求，新功能/增强以及产品指导。应熟练掌握 MS Office. 应具有良好的演示技巧。通过不断快速发展，创新驱动和创造性的环境来推动客户的成功。• 以强大的创始人思维方式推动 KPOINT 和我们的客户的取得成功。•与现实世界的超级动态变化保持一致。•通过将自己，每个人都以及周围的一切品质带入最佳版本，更进一步地为我们的承诺添加魔法。
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This is a remote position.
Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships A quick learner for developing a thorough understanding of product features and offerings. Manage the technical implementation of new products and integrations with large organizations. Identify key technical strategies to unlock business value for clients by partnering with customers. Be the internal advocate and voice of the client in the organization due to periodic engagements with customers. Onboard customers and set them up to use the product. Provide training related to the product and its new features to customers. Educate customers about new use cases that are getting supported by the product. Analyze customer feedback on product features and new releases.
Requirements
3-5 years of experience delivering technical solutions in a consultative role at a SaaS company; familiar with matrixed project teams. Working technical knowledge of industry-standard practices for implementing API, and SSO authentication. A background in L&D with prior experience with LMS, or any SaaS product implementation is a plus. Excellent written and verbal communication skills. Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements. Should be a quick learner. Should have problem-solving skills in the technical and interpersonal areas. Able to collaborate with different stakeholders, customers, and internal teams to achieve the set goals. Excellent customer engagement and management skills Quick to adapt to new customer requirements, new features / enhancements, and product directions. Should be proficient in MS Office Should have good presentation skills
Benefits
Having a ‘Customer First’ mindset and driving internal and external customer success, including the success of partners, through a steadily fast-paced, innovation-driven and creative environment. Driving the success of KPOINT and our customers with a strong founder’s mindset. Staying in tune with the hyper dynamic changes of the real world. Going over and above to add magic to our commitments by bringing out the best version of self, everyone and everything around. We believe in compassionate leadership and promote empathy-driven people management at KPOINT. We lead with our focus on fostering collaboration, positivity, innovation, creativity and fun. Being a strong KPOINT brand ambassador, always representing our strong focus on customer centricity, our people and our capabilities.
Originally posted on Himalayas