高级资深外部产品经理 - AI助手
Sr Staff Outbound Product Manager - AI Assistant
我们从工程师Fred Luddy为同事Phyllis编写代码自动化繁琐任务开始。她喜极而泣。那一刻启发Fred创建了一家能让每个人都能实现这种效果的公司——让人们摆脱琐事，专注于有意义的工作。如今，ServiceNow是业务重塑的AI控制中心。我们的ServiceNow AI平台将任何AI、任何数据和任何工作流程结合在一起，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才携手不可阻挡。我们才刚刚开始。
加入我们，让AI为人们工作。
在Moveworks，我们正在打造全球最先进的企业AI平台——将生成式大语言模型、代理推理、企业搜索和自然对话整合到一个连贯的产品体验中。作为出站产品经理，你将在塑造我们AI助手的未来方面发挥关键作用，该助手被全球数百万员工使用。
我们的使命是通过成为所有员工的日常助手来赢得前端入口。
职位职责
作为高级出站产品经理，你将负责我们助手产品组合的市场成功，包括EmployeeWorks：塑造产品叙事，确保部署可重复，使现场团队和合作伙伴具备能力，以推动采用和增长。
你将负责：
· 深入了解客户和市场：分析需求细分、竞争格局以及在大型企业中部署集成的实际限制（安全性、治理、管理流程、变更管理）。
· 协助定义和测试“正式发布就绪”状态：打包、文档、部署指南、支持升级路径和运营操作手册。
· 领导新功能和重大集成的采用工作，包括公告、版本说明、演示素材和内部培训。
· 领导早期访问计划以收集反馈并验证新产品功能。
· 作为客户之声（VoC）的主要倡导者，在产品、工程和领导团队中发挥作用。
· 为销售/解决方案工程师/客户服务/支持团队提供话术、发现问题、投资回报叙述、竞争对手异议、实施检查清单和故障排除指南。
· 定义并推动助手的采用和成功指标。
· 将现场洞察带入产品规划：将客户之声和部署经验转化为优先需求和清晰的验收标准。
查看英文原文
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
At Moveworks, we’re building the most advanced enterprise AI platform in the world — combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As an Outbound Product Manager, you’ll play a key role in shaping the future of our AI Assistant, used by millions of employees around the world.
Our mission is to win the Front Door by being a daily assistant for all employees.
The Role
As a Sr. Staff Outbound Product Manager, you will be responsible for the market success of our Assistant portfolio, including EmployeeWorks: shaping the narrative, ensuring deployments are repeatable, enabling the field and partners, to drive adoption and growth.
What You'll Do:
· Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management).
· Help with defining and testing “GA readiness” for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks.
· Lead adoption efforts for new capabilities and major integrations, including announcements, release notes, demo assets, and internal enablement.
· Lead early access programs to gather feedback and validate new product capabilities.
· Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams.
· Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides.
· Define and drive adoption and success metrics for the Assistant.
· Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs.
· Manage community engagement and create content that drives interest and success.
To succeed in this role you have:
For positions in this location, we offer a base pay of <<ENTER RANGE HERE>>, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
- 10+ years in Product Management, Product Marketing, Solutions, Partner Success, or a hybrid PM/PMM role—ideally with enterprise SaaS and platform/integration products.
- Demonstrated experience shipping and scaling integrations/connectors, platform ecosystems, or developer/admin-facing features.
- Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Ability to craft crisp narratives and practical enablement: you can write the pitch, build the deck, and equip teams to win.
- Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal.
- Analytical approach to adoption: you define metrics, instrument success, and make data-informed recommendations.
- Excellent written and verbal communication; ability to simplify complexity without losing technical truth.
- Strong sense of accountability, with the ability to influence, lead, and execute effectively.
- Action-oriented mindset and motivation to deliver impactful outcomes
- For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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