经理–自动化与平台赋能
Manager–Automation & Platform Enablement
推动集团运营部门的战术和操作自动化计划，通过启用和维持自动化工具、数字流程和对账平台。该职位将专注于确保平台的有效性，支持工具部署，促进各业务线的自动化采用，并与运营专家和GRC团队紧密合作，跟踪、维护和演进自动化生态系统，符合中央对账单元的交付要求。
关键成果领域：
- 自动化部署支持：协助在各业务单元中推出和稳定自动化工具/平台（如Cypher AI、DoneZie等）。
- 用户采用与培训：与运营团队密切合作，确保工具的培训、入职和使用保持一致并可追踪。
- 平台所有与增强：与供应商和技术团队协调，进行平台增强、问题解决和路线图对齐。
- 效益跟踪与实现：协助主管记录自动化效益（如人力节省、错误减少、处理时间改善）。
- 流程文档与控制：与GRC和内部控制团队合作，确保自动化结果符合控制环境要求。
- 分析与报告：为各运营单位提供数据驱动的洞察和每月自动化评分卡。
知识、技能和经验：
- 8年以上银行运营经验，最好有自动化工具、平台治理或运营卓越相关经验。
- 对流程自动化技术、对账平台、工作流引擎和基于风险的控制有深入理解。
- 强大的项目协调和利益相关者管理能力。
- 具有数据报告经验，熟练使用Excel、PowerPoint，最好熟悉Power BI、Tableau或自动化管理系统。
- 高度主动性，结构化思维，以及跨职能协作的舒适度。
- 强大的沟通能力，适用于培训和治理级报告。
最初发布于喜马拉雅斯
查看英文原文
To drive tactical and operational automation initiatives across Group Operations by enabling and sustaining automation tools, digital workflows, and reconciliation platforms. The role will focus on ensuring platform effectiveness, supporting tool deployments, facilitating automation adoption across verticals, and working closely with operations SMEs and GRC teams to track, maintain, and evolve the automation ecosystem, within Central Reconciliation Unit deliverables.
Key Result Areas :--
- Automation Deployment Support: Assist in rollout and stabilization of automation tools/platforms (Cypher AI, DoneZie etc.) across business units.
- User Adoption & Training: Work closely with Ops teams to ensure training, onboarding, and usage of tools are consistent and tracked.
- Platform Ownership & Enhancement: Coordinate with vendors and Tech for platform enhancements, issue resolution, and roadmap alignment.
- Benefit Tracking & Realization: Support the Lead in documenting automation benefits (FTE savings, error reduction, turnaround improvements).
- Process Documentation & Controls: Collaborate with GRC and internal control teams to align automation outcomes with control environment requirements.
- Analytics & Reporting: Provide data-driven insights and monthly automation scorecards across operating units.
Knowledge, Skills and Experience: --
- 8+ years of experience in banking operations, preferably with exposure to automation tools, platform governance, or operational excellence roles.
- Sound understanding of process automation technologies, reconciliation platforms, workflow engines, and risk-based controls.
- Strong project coordination and stakeholder management skills.
- Hands-on experience with data reporting, Excel, PowerPoint, and ideally tools like Power BI, Tableau, or automation management systems.
- High degree of initiative, structured thinking, and comfort with cross-functional collaboration.
- Strong communication skills for both training and governance-level reporting.
Originally posted on Himalayas