Customer Success Manager (Europe)
请注意：这个角色必须基于欧洲的时区.Weflow 是集成到现代 CRM 中的收入情报平台，帮助 RevOps 和销售团队以信心捕获活动，运行其管道和预测。我们是一个快速增长的，VC 支持的团队服务于美国和欧洲各地的客户，现在我们正在建立我们的客户成功功能。作为我们的高级客户成功经理，你将拥有我们最重要的账户组合，推动采用，保留和扩张。你将成为第一批雇佣塑造我们如何做客户成功的人之一，并对游戏簿和你的商业结果有真正的所有权。作为客户成功经理，你将与后期前景和现有客户密切合作，帮助他们快速创造出具有影响力的价值。你将拥有保留和扩张的整个书籍，将强大的登录和深度采用转化为更新和增长，真正的商业上与你提供的结果有关。你将成为我们的客户旅程的一个组成部分，确保无的登陆，采用，保留和收入扩大。这是一个实践的商业角色，你将从零开始构建我们的客户成功功能并发展全球 RevOps 和销售社区中强大的网络，在一个快速增长的环境中，有很多空间来成长。需要 · 2-5年以上的收入运营，销售力量管理，客户成功或解决方案工程。· 有经验在 CRM 系统 (Salesforce),数据集成和与 RevOps 团队合作的强大的技术敏性。· 在收入运营和/或作为销售力量的管理人员方面的经验是个优点。· 对高复杂产品的实施团队领导的经验是一个优势。· 具有 Salesforce 数据捕获，管道管理和预测方面的经验或深入知识是一个优势。• 这些指标和紧迫性的记录证明了。· 已经表现出好奇心和能力实现 AI 来优化部门内的流程。·数据驱动的决策思维方式，将见解转化为可行的战略。·强大的跨功能合作技能，与销售，产品和营销合作创造客户优先文化。·卓越的高管沟通和利益相关者管理能力。收益 ·收入产生作用，与微流创始人密切合作 ·竞争性补偿，包括基于绩效的报酬。
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Please note: This role must be based in the European time zone.
Weflow is the revenue intelligence platform integrated deeply into modern CRMs, helping RevOps and sales teams capture activity, run their pipeline, and forecast with confidence. We're a fast-growing, VC-backed team serving customers across the US and Europe, and we're now building out our Customer Success function.
As our Senior Customer Success Manager, you'll own a portfolio of our most important accounts, driving adoption, retention, and expansion. You'll be one of the first hires shaping how we do Customer Success, with real ownership over both the playbook and your commercial results.
Tasks
As Customer Success Manager, you'll work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow. You'll own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth, with real commercial upside tied to the results you deliver.
You'll be an integral part of our customer journey, ensuring seamless onboarding, adoption, retention, and revenue expansion. This is a hands-on commercial role where you'll build our Customer Success function from scratch and develop a strong network across the RevOps and Sales community globally, in a fast-growing environment with plenty of room to grow.
Requirements
- 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering.
- Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams.
- Experience in Revenue Operations and/or as a Salesforce admin is a plus.
- Experience leading implementation teams for highly complex products is a plus.
- Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus.
- Proven track record of those metrics and urgency around onboarding and implementations.
- Have shown curiosity and ability to implement AI to optimize processes within your department.
- Data-driven decision-making mindset, translating insights into actionable strategies.
- Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture.
- Exceptional executive communication and stakeholder management skills.
Benefits
- Revenue-generating role, closely collaborating with the founders of Weflow
- Competitive compensation, including performance-based incentives and equity.
- Opportunity to work closely with experienced RevOps & GTM leaders in high-growth companies across the entire Weflow customer base.
- High-impact position in a customer-, and velocity-driven culture.
- Flexible PTO, competetive compensation and equity
This role will give you great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms.
Weflow is an an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Originally posted on Himalayas