客户成功 | 团队负责人 | 西海岸远程
Customer Success | Team Lead | Remote on West Coast
AI 为您最疯狂的想象提供编排。
n8n 是一个为 AI 新时代打造的开源工作流编排平台。我们为技术团队提供代码的自由与无代码的速度，使他们能够更快、更智能地自动化，且没有限制。依托一个充满创造力的社区和 500 多个经过开发者认可的集成，我们正在改变人们整合系统和扩大影响力的方式。
自 2019 年成立以来，我们已经成长为一支超过 260 人的多元化团队，分布在欧洲和美国，由共同的开发者精神连接，我们的重心在柏林。在此过程中，我们：
- 培育了超过 65 万名活跃的开发者和构建者社区
- 获得 19 万个 GitHub 星标，成为全球最受欢迎的项目之一
- 得到顶级投资机构的支持，从 Sequoia 的首个德国种子投资到我们最近 SAP 的战略投资，使我们的估值达到 52 亿美元
这就是我们打造的公司。现在，我们期待看到你能创造什么。如果你正在申请，请尝试使用 n8n ——无论你是否是技术人员 ——并给我们发送你第一个工作流的截图。最简单的开始方式是这里：app.n8n.cloud/register http://app.n8n.cloud/register。
我们正处于一段非凡旅程的关键时刻。来和我们一起创造吧。
这是一个远程职位，工作时间符合西海岸时区，我们希望招聘位于以下州的人员：华盛顿州、加利福尼亚州、科罗拉多州、德克萨斯州
🎯 您的主要目标是在西海岸建立并领导一个高绩效的客户成功团队，帮助 n8n 最关键的企业客户推动采用率、留存率和增长，同时为我们的下一阶段增长扩展团队和运营模式。
为了实现这一目标，您将结合亲力亲为的客户领导力、有意识的人才发展和强大的运营执行力：
主导我们最重要的企业客户
- 与客户成功经理合作，解决复杂客户问题，并为最大和最高风险的企业客户制定策略。
- 与关键客户建立信任的高管关系，在需要额外领导力时直接参与客户对话。
- 在西海岸团队扩展期间，亲自参与重要客户，必要时亲自负责客户关系。
建立和发展高效的西海岸团队
- 招聘并入职剩余所需的客户成功经理，以组建完整的西海岸客户成功团队。
- 指导
查看英文原文
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
This is a remote role working West Coast hours, and we are looking to hire people based in one of the following states: Washington, California, Colorado, Texas
🎯 Your main goal will be to build and lead a high-performing Customer Success function on the West Coast, helping n8n’s most strategic enterprise customers drive adoption, retention, and expansion while scaling the team and operating model for our next stage of growth.
To make that happen, you’ll combine hands-on customer leadership, deliberate people development, and strong operational execution:
LEAD OUR MOST STRATEGIC ENTERPRISE ACCOUNTS
- Partner with CSMs to navigate complex customer challenges and develop strategies for our largest and highest-risk enterprise accounts.
- Build trusted executive relationships with key customers and step directly into customer conversations when additional leadership is needed.
- Stay hands-on with strategic accounts while the West team scales, including personally owning customer relationships where needed.
BUILD AND DEVELOP A HIGH-PERFORMING WEST COAST TEAM
- Hire and onboard the remaining CSMs needed to build out the West Coast Customer Success team.
- Coach and develop your team through structured 1:1s, clear development plans, and deliberate skill-building.
- Create a high-accountability, supportive environment where people receive clear feedback and can continuously raise the bar.
DRIVE OPERATIONAL EXCELLENCE
- Establish and run a consistent operating cadence across forecasting, account health, and structured risk reviews.
- Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion.
- Use customer and team insights to identify risks early, raise issues proactively, and continuously improve how the team operates.
SHAPE THE CUSTOMER JOURNEY WITH CROSS-FUNCTIONAL PARTNERS
- Partner closely with Sales, Product, Support, TAMs, Renewals, and GTM leaders to deliver a strong end-to-end customer experience.
- Collaborate with Customer Success leaders across US East, EMEA, and Scaled CS to evolve shared playbooks and ways of working.
- Contribute to global CS initiatives and help build scalable methodologies as n8n’s Customer Success organization continues to grow.
REQUIREMENTS
MUST-HAVES
- 👥 People leadership: You have 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent.
- 💼 7-10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large, complex, high-risk enterprise customers.
- 💻 Tech industry experience and relevant Enterprise subject-matter expertise: You’ve worked in an enterprise IT or technology environment and understand the needs and expectations of technical buyers and customers.
- 📊 Operational discipline: You’re comfortable running forecasts, account-health cadences, and structured risk reviews to keep a complex book of business on track.
- 🛠️ Builder mindset: You thrive in environments where not everything is already defined and are willing to roll up your sleeves to solve problems directly.
- 🤝 Low-ego collaboration: You enjoy working within a shared direction, partnering closely with peers, and improving existing processes.
NICE-TO-HAVES
- 🚀 High-growth leadership trajectory: You’ve progressed from a senior CSM role into first-line leadership and have demonstrated strong potential to take on increasing scope.
- 🤖 Automation and AI familiarity: You’re familiar with n8n or the broader automation and AI tooling ecosystem.
- 🏗️ Leadership across environments: You’ve held Customer Success leadership responsibilities across more than one company and have seen different approaches to scaling teams.
Why join us?
At n8n, you’ll have the opportunity to shape an important new leadership layer in our US Customer Success organization and build the West Coast team around some of our largest and most technically sophisticated enterprise customers. You’ll have real influence over how we evolve our customer journey, operating model, and CS playbooks as the company scales rapidly, without having to start from zero.
You’ll join a collaborative, remote-first environment where leaders are expected to stay close to customers, develop great people, experiment, and turn what works into scalable systems. As n8n continues to grow globally and build its position in AI-powered automation, you’ll help define what world-class enterprise Customer Success looks like here.
Sound like a challenge you’re excited to take on?
Apply now and help us build the future of automation.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
* Country-specific details are provided in your contract.