法律接待员及客户接待协调员
Legal Receptionist & Client Intake Coordinator
职位：法律接待员兼客户接待协调员
薪资：65,000 - 80,000 人民币
工作时间与条件：澳大利亚工作时间（中午至晚上8点或9点）
假期：与澳大利亚公共假期一致
雇佣形式：独立承包商
公司简介：
一家领先的澳大利亚律师事务所，办公地点分布在阿德莱德、莫尔伯里和墨尔本。专注于家庭法、遗嘱和遗产、刑事法以及交通事务，致力于提供专业、实用且成本效益高的代理服务。该事务所以在客户处理复杂法律事务时提供清晰、富有同理心且高度响应的支持而自豪。
随着事务所的持续发展，公司正在寻找一位自信、表达能力强且高度有条理的法律接待员兼客户接待协调员，作为潜在客户和现有客户的首要联系人。
职位概述：
法律接待员兼客户接待协调员将负责处理来电，快速将潜在客户转化为咨询，协调法律日程，并提供全方位的行政支持。
这是一个高互动性的接待、客户接待和行政岗位，旨在将客户咨询与事务所的法律专家连接起来。核心重点是确保每位潜在客户从首次接触开始到初次咨询都能获得及时、富有同理心且专业的体验。响应速度、自然的电话沟通能力和系统化的跟进至关重要，有助于提高转化率并防止机会流失。
职责：
客户接待与线索转化（主要职责）
- 通过电话和电子渠道成为潜在客户的第一个专业联系人。
- 及时查看网站表单、邮件和电话线索，评估并收集初步接待信息。
- 有信心地引导符合条件的潜在客户预约合适的法律团队成员。
- 及时发送预约确认、日历邀请和入职材料。
- 专注将符合条件的咨询转化为预约咨询。
线索跟进与培育
- 通过电话、短信和邮件主动联系线索，使用结构化的跟进流程。
- 安排定期回拨并保持长期联系点（跨度为数天至数月），针对复杂或延迟的潜在客户。
- 对所有客户信息进行详尽、细致的记录。
查看英文原文
Position: Legal Receptionist & Client Intake Coordinator
Salary: Php 65,000 - Php 80,000
Working Hours & Conditions: AU Hours (Mid-day to 8pm or 9pm)
Holidays: Aligned with Australian Public Holidays
Employment: Independent Contractor
ABOUT THE COMPANY:
A premier Australian legal practice with offices spanning Adelaide, Modbury, and Melbourne. Specializing in family law, wills and estates, criminal law, and traffic matters, dedicated to providing professional, practical, and cost-effective representation. The firm takes pride in delivering clear, compassionate, and highly responsive support to clients navigating complex legal matters.
As the practice continues to grow, the company is seeking a confident, articulate, and highly organized Legal Receptionist & Client Intake Coordinator to serve as the key initial ambassador for prospective and existing clients.
ROLE OVERVIEW:
The Legal Receptionist & Client Intake Coordinator will manage incoming enquiries, rapidly convert prospective leads into consultations, coordinate legal calendars, and deliver end-to-end administrative excellence.
This is a high-touch reception, client intake, and administration role designed to bridge client inquiries with the firm's legal experts. The core priority is ensuring every potential client receives a prompt, empathetic, and professional experience from their first point of contact through to their initial consultation. Speed of response, natural phone presence, and methodical follow-up are critical to driving conversion and preventing opportunities from slipping through the cracks.
RESPONSIBILITIES:
Client Intake & Lead Conversion (Primary Focus)
- Serve as the first, professional point of contact for prospective clients via phone and electronic channels.
- Review incoming website forms, emails, and phone leads promptly to evaluate and gather preliminary intake details.
- Confidently guide qualified prospective clients into booked appointments with the appropriate member of the legal team.
- Send timely appointment confirmations, calendar invites, and onboarding materials.
- Maintain a dedicated focus on converting qualified inquiries into scheduled consultations.
Lead Follow-Up & Nurturing
- Proactively reach out to leads using structured follow-up cadences via phone, SMS, and email.
- Schedule recurring call attempts and maintain long-term touchpoints (spanning days to months) for complex or delayed prospects.
- Keep comprehensive, meticulous notes of all client interactions, attempted contacts, and next action items.
Calendar & Appointment Management
- Coordinate and manage calendars for the firm’s legal team across multiple time zones.
- Create and distribute Microsoft Teams links, calendar invitations, and meeting updates.
- Ensure attorneys are fully briefed with necessary client background info ahead of scheduled consultations.
System & Intake Administration (Setify)
- Enter, update, and manage prospect data within Setify and integrated legal software.
- Facilitate Setify-based intake workflows for family law (and expanding practice areas such as wills and estates).
- Ensure data completeness and integrity across all connected practice systems prior to consultations.
Remote Reception & Practice Support
- Provide reliable remote reception coverage during designated hours, answering general inquiries and routing calls accurately.
- Monitor practice inboxes, draft routine client correspondence, and organize administrative files.
- Collaborate closely with the Practice Manager and legal team on operational and administrative tasks.
Working Hours & Conditions:
- Schedule: Australian Hours — Midday to 8:00 PM or 9:00 PM (AU local time). Designed to cover peak afternoon hours, lunch periods, extended phone availability, and initial evening inquiries.
- Holidays: Aligned with Australian Public Holidays.
Requirements
- Language Mastery: Exceptional, fluent spoken and written English skills (essential).
- Communication: Outstanding telephone etiquette with proven confidence conversing naturally with Australian clients.
- Relevant Experience: Background as a Receptionist, Client Intake Specialist, Appointment Setter, or Administrative Assistant.
- Conversion Focus: Proven ability to convert incoming leads or inquiries into booked appointments without using aggressive sales tactics.
- Technical Proficiency: Hands-on experience with Microsoft 365 (Outlook, Teams), calendar management tools, and SMS/communication platforms.
- Attributes: High emotional intelligence, discretion with sensitive data, meticulous attention to detail, and strong self-management skills.
PREFERRED:
- Experience working within an Australian law firm or legal environment.
- Prior experience in Family Law, Wills & Estates, or personal legal services.
- Familiarity with Setify or specialized legal practice management/CRM systems.
What You’ll Bring:
- Empathy & Professionalism: The ability to balance a warm, supportive demeanor for clients facing stressful situations with the steady composure expected of a legal professional.
- Urgency & Persistence: A drive to respond to leads instantly, coupled with the organizational skill to nurture non-responsive prospects systematically.
- Ownership: A proactive, self-directed work ethic that ensures every call, inquiry, and intake form is handled to completion.
Originally posted on Himalayas