薪酬操作专员
Payroll Operations Specialist
职位职责与团队介绍
薪资运营专员支持保障客户薪资运营顺畅的合规基础设施。你将负责跨州注册、雇主账户维护、工伤保险、业务注册及相关要求的操作流程。
你将与薪资运营、客户服务、福利部门、政府机构、保险公司和外部合作伙伴紧密合作，解决相关问题并提供优质的客户体验。
工作内容
- 负责所分配领域的全流程操作，包括州注册、雇主账户维护、工伤保险、外国资格（FQAL）、注册代理人管理（RAA）、信息声明（SOI）及相关要求。
- 研究州和地方的要求，确定建立和维护雇主账户、业务注册和保险覆盖所需的步骤。
- 直接与政府机构、保险公司、经纪人和第三方合作伙伴合作，建立账户、获取信息并解决问题。
- 管理账户、注册和保单生命周期的变化，包括注册、更新、州新增、续期、审计、转移和关闭。
- 调查并解决注册、账户访问、保单、保险覆盖和其他操作问题。
- 保持准确的客户记录、凭证、文件、截止日期和状态跟踪。
- 清晰地向客户和内部合作伙伴传达要求、障碍、时间线和下一步计划。
- 识别重复性问题并改进流程、文档、控制和自动化。
- 在高工作量下管理任务，优先处理时效性强和高风险的工作。
- 支持其他薪资运营项目和职责，根据业务和团队需求变化进行调整。
我们寻找的人选
- 2年以上薪资运营、州或企业注册、工伤保险、保险运营、合规运营或相关领域经验。
- 具备强烈的责任心，能够在较少监督的情况下从接收任务到解决问题全程管理自己的工作。
- 强大的研究和解决问题能力，包括在不熟悉州要求、机构网站和保险公司系统中导航。
- 出色的细节关注能力，能够管理多个截止日期和流程。
- 优秀的书面和口头沟通能力，以客户为中心。
- 能够直接与各方协作工作。
查看英文原文
About the Role & Team
The Payroll Operations Specialist supports the compliance infrastructure that keeps our customers’ payroll operations running smoothly. You’ll own operational workflows across state registrations, employer account maintenance, workers’ compensation, business registrations, and related requirements.
You’ll work closely with Payroll Operations, Customer Support, Benefit, government agencies, insurance carriers, and external partners to resolve issues and deliver a strong customer experience.
What You’ll Do
- Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
- Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage.
- Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
- Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
- Investigate and resolve registration, account access, policy, coverage, and other operational issues.
- Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
- Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
- Identify recurring issues and improve processes, documentation, controls, and automation.
- Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
- Support other Payroll Operations initiatives and duties as business and team needs evolve.
What We’re Looking For
- 2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field.
- Strong ownership and ability to manage work from intake through resolution with limited oversight.
- Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
- Excellent attention to detail with the ability to manage multiple deadlines and workflows.
- Strong written and verbal communication skills with a customer-focused approach.
- Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners.
- Curiosity and willingness to develop deep subject-matter expertise.
You May Be a Great Fit If You Have
- Experience with multi-state employer or business registrations and account maintenance.
- Experience with workers’ compensation policy administration, renewals, audits, or carrier relationships.
- Experience with FQAL, RAA, SOI, or other business compliance filings.
- Experience in payroll, fintech, PEO, benefits, insurance, or another high-growth operational environment.
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$85,500—$96,200 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$77,000—$86,600 USD
Canadian employees (any location):
$80,800—$90,900 CAD