患者获取专员
Patient Acquisition Specialist
关于Mood Health
在Mood Health，我们致力于让心理健康护理更容易获得。
对许多人来说，寻求帮助是他们要迈出的最困难的一步。我们的使命是让这第一步变得简单、支持和欢迎。
我们的临床医生通过安全的远程医疗访问提供治疗和精神科护理。在患者第一次与提供者见面之前，他们会与我们的一名患者获取专员——这个人会帮助将兴趣转化为行动。
这个职位不仅仅是客户服务。这是有目的的咨询式销售。
职位简介
我们正在寻找一名患者获取专员加入我们不断壮大的团队。这个职位非常适合有医疗销售、保险销售、内部销售、招生或其他高绩效客户获取/支持经验的人。
你将与已经通过我们的医疗合作伙伴表达接受护理意愿的患者合作。你的工作是建立信任，了解他们的需求，回答问题，克服障碍，并自信地引导他们安排第一次就诊。
在这个职位上取得成功需要一个人喜欢与人交流，在快节奏的销售环境中茁壮成长，并且以达成并超越业绩目标为动力。虽然这不是冷电话营销，但你应该能够熟练管理销售管道，持续跟进，并帮助犹豫不决的人向前迈进。
如果你具有竞争力，目标导向，并且热衷于在医疗销售领域建立事业的同时帮助他人，我们很期待与你见面。
你将负责
将推荐转化为已预约的患者
与通过我们的医疗合作伙伴推荐的潜在患者互动，并从初次接触开始引导他们完成预约流程。
建立关系并赢得信任
采用咨询式销售方法，了解每位患者的需求，回答问题，并在他们开始心理健康旅程时提供信心。
管理你的销售管道
通过电话、短信、电子邮件和CRM工具持续跟进，以最大化转化率，负责高数量的推荐管道。
克服异议
帮助潜在患者应对关于保险、安排时间、治疗方案或寻求护理的不确定性等担忧，同时提供卓越的患者体验。
实现业绩目标
持续达成或超越预约、转化、接触和响应时间的目标，同时保持高质量的工作标准。
查看英文原文
About Mood Health
At Mood Health, we are working to make mental health care easier to access.
For many people, reaching out for help is one of the hardest steps they will take. Our mission is to make that first step feel simple, supportive, and welcoming.
Our clinicians provide therapy and psychiatric care through secure telehealth visits. Before a patient ever meets with a provider, they connect with one of our Patient Acquisition Specialists—the person who helps turn interest into action.
This role is more than customer service. It's consultative sales with purpose.
About the Role
We are looking for a Patient Acquisition Specialist to join our growingteam. This is an ideal opportunity for someone with experience in healthcare sales, insurance sales, inside sales, admissions, or other high-performing customer acquisition/support roles.
You'll work with patients who have already expressed interest in receiving care through one of our healthcare partners. Your job is to build trust, understand their needs, answer questions, overcome barriers, and confidently guide them toward scheduling their first appointment.
Success in this role requires someone who enjoys connecting with people, thrives in a fast-paced sales environment, and is motivated by meeting and exceeding performance goals. While this is not cold calling, you should be comfortable managing a pipeline, following up consistently, and helping hesitant individuals move forward.
If you're competitive, goal-oriented, and passionate about helping people while building a career in healthcare sales, we'd love to meet you.
What You'll Do
Convert referrals into scheduled patients
Engage prospective patients who have been referred by our healthcare partners and guide them through the scheduling process from initial outreach to booked appointment.
Build relationships and earn trust
Use a consultative sales approach to understand each patient's needs, answer questions, and provide confidence as they begin their mental health journey.
Manage your sales pipeline
Own a high-volume referral pipeline by consistently following up through phone, text, email, and CRM tools to maximize conversion rates.
Overcome objections
Help prospective patients navigate concerns around insurance, scheduling, treatment options, or uncertainty about seeking care while providing an exceptional patient experience.
Achieve performance goals
Consistently meet or exceed booking, conversion, outreach, and response time goals while maintaining a high-quality patient experience.
Collaborate across teams
Partner with healthcare providers, referral partners, operations, and clinical teams to ensure a seamless patient experience.
Deliver an exceptional experience
Represent Mood Health professionally while creating positive first impressions that build long-term patient relationships.
What We're Looking For
- Bilingual Spanish required
- 2+ years of experience in sales/customer support & experience, preferably:
- Insurance sales
- Healthcare sales
- Inside sales
- High-volume call center sales
- Customer acquisition
- Demonstrated success meeting or exceeding sales or conversion goals
- Comfortable managing a sales pipeline and following up consistently
- Strong objection handling and relationship-building skills
- Excellent verbal and written communication
- Highly organized with strong attention to detail
- Ability to multitask across multiple systems while maintaining quality
- Experience using CRM platforms such as HubSpot, Salesforce, or similar
- Familiarity with healthcare, insurance benefits, or behavioral health is a plus
- HIPAA knowledge or experience working with confidential information preferred
- Ability to work weekends as needed
What Makes Someone Successful
You will thrive in this role if you:
- Enjoy helping people make important decisions
- Are energized by achieving goals and earning performance incentives
- Take ownership of your pipeline and follow-up process
- Can balance empathy with confidence
- Love building relationships over the phone
- Stay positive and persistent when following up with prospective patients
- Are coachable and always looking to improve your performance
Why Join Mood Health
Make a meaningful impact
Every appointment you schedule helps someone access life-changing mental health care.
Performance-based earning potential
Competitive base salary with uncapped or meaningful bonus opportunities tied to booking and conversion performance.
Join a growing sales organization
Become part of a high-performing sales team with ongoing coaching, development, and opportunities to advance into leadership or other commercial roles.
Career growth
As Mood continues to expand nationally, you'll have opportunities to grow into senior sales, team lead, training, partnership, or management positions.
Pay:
$20—$22 USD
Originally posted on Himalayas