客户关怀顾问
Customer Care Advisor
混合办公和远程办公机会
Mint Velvet 由创始人 Liz Houghton 和 Lisa Agar-Rea 创立，旨在打造一系列始终时尚的现代基础款和高品质、提升版型的服饰，这些是她们在自己的衣橱中所缺少的。她们感到沮丧的是，找不到想要穿的衣服，或者渴望的优质客户服务，于是开始将舒适的休闲感与华丽但可穿的时尚趋势相结合。由此诞生了“放松奢华”风格。作为协作型创意者，我们为我们的工作感到无比自豪，用心和灵魂进行设计。我们希望成为一股善的力量，并致力于成为一个更加循环和负责任的企业，从我们选择的面料到我们细致的过程。我们是一家敏捷且不断增长的企业，努力创造一个允许成长和进步的环境，同时平衡高绩效文化所需的支援和灵活性。我们的领导团队和创始人与团队在一起，鼓励一种平衡与激情的文化。MV 是一个非常特别的地方，我们的价值观由三个主要支柱支撑：人员、地球和社区。
我们的价值观：有灵魂。勇气与韧性。激情与动力。创业精神。协作。
职位描述
我们的客户关怀顾问在实现客户关怀目标和确保品牌超越客户期望方面发挥关键作用。这是一个快节奏、多样化的工作，您将通过电话、电子邮件、实时聊天和社交媒体等所有渠道与客户沟通，提供独特而个性化的服务。
职位职责：
- 为每位客户提供定制化和个性化的服务以满足其需求
- 在我们规定的响应时间内回应客户查询
- 在不同平台上处理客户查询，包括实时聊天、电话、电子邮件和社交媒体
- 与客户建立关系，并在处理查询时主动采取行动
- 与仓库团队和快递公司联系以解决任何订单问题
- 与门店和其他总部部门紧密合作
请注意：为了照顾我们的国际客户，您每周需要在一两个晚上的 8 点前工作。工作时间还包括一些周六和银行假日的值班。
我们接受远程和混合办公。
您需要具备：
- 一年以上在类似岗位的工作经验（包括实时聊天、电话和电子邮件）
查看英文原文
Hybrid & remote opportunities available
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.
Our Values:With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.
The Role
Our Customer Care Advisors play a key role in delivering our customer care objectives and ensuring the brand surpasses customer expectations. This is a fast-paced, varied role where you will communicate with customers across all channels including telephone, email, live chat & social media, to provide a unique and personal service.
The Role:
- Ensuring that a bespoke and personal service is provided to every customer to meet their needs
- Responding to customer queries within our agreed response time
- Handling customer queries across different platforms, including live chat, phone calls, email and social media
- Building relationships with customers and using initiative when dealing with queries
- Liaising with the warehouse team and couriers to resolve any order issues
- Working closely with stores and other head office departments
Please note: to accommodate our international customers, you will be required to work until 8pm on one or two evenings per week. Working hours will also include some Saturday and bank holiday cover.
We are open to both remote and hybrid working.
What You'll Have
- 1 year’s proven experience working in a similar role (including live chat, phone calls and email), either office-based or remote
- You'll possess a genuine passion for customer care
- A confident and comfortable telephone manner, with the ability to demonstrate excellent communication skills (written & verbal)
- You are confident working in a fast-paced, multi-channel environment and able to demonstrate initiative
- Brilliant organisation and multi-tasking skills, whilst retaining a high attention to detail
- You consistently role model our Mint Velvet brand values
You'll Be Rewarded With
- Competitive starting salary and great career prospects in a fast paced and growing business
- 25 days holiday, plus bank holidays and a day off on your birthday
- Company-funded private health insurance and access to Smart Health
- Life assurance
- Discretionary bonus scheme
- 50% staff discount
- Bespoke induction support and ongoing development to help you thrive in your new role
Originally posted on Himalayas