代理成功专员
Agent Success Associate
Armstrong Transport Group (ATG) 正在寻找一名代理成功专员加入我们的代理成功部门。该职位是 ATG 代理网络的主要联系人和倡导者，负责代理的入职和培训、日常代理关系管理，以及代理与内部团队（包括共享运力、产品团队和外部合作伙伴）之间的协调工作。理想的候选人应具备高度的自主性、自我驱动能力和组织能力，能够在较少监督的情况下管理完整的职责范围，同时在代理社区中建立牢固、基于信任的关系。
关键职责
该职位围绕 ATG 的代理成功五大支柱展开：
· 前台支持
· 作为指定代理的响应联系人，及时解决疑问并处理出现的问题。
· 外部互动
· 主动联系并管理指定代理组合中的关系，以增强参与度和留存率。
· 培训
- 负责并组织代理的入职和系统培训课程。
- 与产品团队跨职能合作，了解平台发布内容，并将更新内容整合到培训材料中。
- 保持培训材料的条理清晰和最新状态，并记录标准操作流程（SOP）。
- 掌握代理网络中使用的各大供应商/承运商门户——包括运力调度和派单门户、承运商运力和运力匹配门户，以及供应链可视化门户——以便解答代理关于门户导航和功能的问题。
- 代理增长
- 协助代理发展其业务量，并识别帮助他们在 ATG 平台上成长的机会。
- 部门联络员
- 作为代理与内部部门之间的联络人。
- 管理与外部合作伙伴的关系。
- 制作营销材料并撰写合作伙伴简介文档，以支持面向代理的项目。
资格要求
- 强大的组织和时间管理能力，能够独立管理多个优先事项和截止日期。
- 有自主工作的经验，能够自我安排日常任务而无需密切监督。
- 优秀的书面和口头沟通能力，有向外部利益相关者进行演示和培训的经验。
- 有构建和维护结构化流程、文档和 SOP 的经验。
- 能够与产品、共享运力和
查看英文原文
Armstrong Transport Group (ATG) is seeking a Agent Success Specialist to join our Agent Success department. This role serves as a primary point of contact and advocate for ATG's agent network, owning agent onboarding and training, day-to-day agent relationship management, and coordination between agents and internal teams including Shared Capacity, Product, and external partners. The ideal candidate is highly autonomous, self-directed, and organized, capable of managing a full portfolio of responsibilities with minimal oversight while building strong, trust-based relationships across the agent community.
Key Responsibilities
This position is built around ATG's Five Pillars of Agent Success:
· Inbound Support
· Serve as a responsive point of contact for assigned agents, addressing questions and troubleshooting issues as they arise.
· Outbound Engagement
· Proactively reach out to and manage relationships across an assigned agent portfolio to strengthen engagement and retention.
· Training
- Own and facilitate agent onboarding and system training sessions.
- Work cross-functionally with the Product team to stay current on platform releases and incorporate updates into training content.
- Maintain organized, up-to-date training materials and documented standard operating procedures (SOPs).
- Develop working knowledge of the major vendor/carrier portals used across the agent network — including load scheduling and dispatch portals, carrier capacity and load-matching portals, and supply chain visibility portals — to field agent questions on portal navigation and functionality.
- Agent Growth
- Support agents in developing their books of business and identify opportunities to help them grow within the ATG platform.
- Department Liaison
- Act as the liaison between agents and internal departments.
- Manage relationships with external partners.
- Develop marketing materials and partner one-pagers in support of agent-facing initiatives.
Qualifications
- Strong organizational and time-management skills, with the ability to independently manage multiple priorities and deadlines.
- Demonstrated ability to work autonomously and self-direct daily workload without close supervision.
- Excellent written and verbal communication skills, with experience presenting to and training external stakeholders.
- Experience building and maintaining structured processes, documentation, and SOPs.
- Comfortable working cross-functionally with Product, Shared Capacity, and external partner teams.
- Prior experience in freight brokerage, third-party logistics (3PL), or a related agent/customer success role preferred.
- Proficiency with CRM and business platforms (e.g., Salesforce, TMS platforms) preferred.
What Success Looks Like
A successful Agent Success Specialist will run their portfolio with management oversight, ensure no training or onboarding commitments are dropped, maintain clear and current documentation for all recurring processes, and be seen by agents and internal partners alike as a reliable, organized, and proactive point of contact.
Originally posted on Himalayas