售后解决方案工程师
Solutions Engineer, Post-Sales
_(远程，美国东海岸，B轮DevTools SaaS，合成监控)_
优秀的开发者不会等待客户告知哪里出错了。
他们会在拉取请求、测试环境或凌晨3点的结账流程中率先发现问题，而在任何用户注意到之前。这种直觉就是[**Checkly**](https://www.checklyhq.com/)存在的全部意义。我们为开发者及其代理提供工具，让他们像管理代码一样掌控可靠性：通过OpenTelemetry和Playwright实现的端到端测试和合成监控，以代码形式定义，并像其他所有交付内容一样进行版本控制和审查。从拉取请求到事后分析，一切都在一个地方完成。
[数千家](https://www.checklyhq.com/customers/)公司，从现代AI公司如Mistral和[resolve.ai](http://resolve.ai)到大型工程组织如LinkedIn、Citi和1Password，都与我们合作开发。2024年，我们从Balderton、CRV和Accel获得了[2000万美元B轮融资](https://www.checklyhq.com/blog/announcing-20m-to-enable-engineers-to-detect-and-r/)。
关于2026年的情况是这样的：AI代理和编码助手比任何团队手动审查的速度更快地发布更多软件，而且其中越来越多的内容以前所未见的方式出现故障。基于大语言模型的功能会以概率方式失败。代理会执行任何操作手册都没有预料到的动作。“我的应用是否健康？”对于这一代AI原生软件来说，这个问题正变得难以回答。
这就是你的切入点。这个职位从销售结束的地方开始。你将负责新客户的上手，培训他们的工程团队，并随着他们对Checkly的使用增长而持续跟进。你是客户账户中的技术对应人员，独立开展客户会议。
## **你将做什么**
我们正在寻找一名解决方案工程师，确保客户在签约后真正从Checkly中获得价值。
- 你将深入学习Checkly和监控领域，然后帮助客户解决实际的可靠性问题。
- 你将负责新客户的工程技术上手：实施、配置并将其首次监控部署到生产环境。
- 你将为客户工程团队举办研讨会和培训。
- 你将成为现有客户的技术对应人员，与销售团队一起支持采用、排查故障和增长。
- 你将独立开展客户会议，包括技术深度讨论和账户回顾。
- 你将在学习过程中贡献技术文档和内部操作手册。
- 你将与客户进行定制化沟通
查看英文原文
_(Remote, US East Coast, Series B DevTools SaaS, synthetic monitoring)_
The best developers don't wait for a customer to tell them something's broken.
They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is [**Checkly**](https://www.checklyhq.com/)'s whole reason to exist. We give developers and their agents the tools to own reliability the way they own their code: end-to-end tests and synthetic monitoring defined as code, powered by OpenTelemetry and Playwright, versioned and reviewed like everything else they ship. From pull request to post-mortem, in one place.
[Thousands](https://www.checklyhq.com/customers/) of them, from modern AI companies like Mistral and [resolve.ai](http://resolve.ai) to large engineering orgs like LinkedIn, Citi, and 1Password, build with us. In 2024 we raised [$20M in Series B](https://www.checklyhq.com/blog/announcing-20m-to-enable-engineers-to-detect-and-r/) funding from Balderton, CRV and Accel.
Here's the thing about 2026: AI agents and coding assistants are shipping more software, faster, than any team could review by hand, and more of it is breaking in ways nobody has seen before. LLM-backed features fail probabilistically. Agents take actions no runbook anticipated. "Is my app healthy?" is becoming an unanswerable question for a whole generation of AI-native software.
That’s where you come in. This role starts where the sale ends. You will onboard new customers, train their engineering teams, and stay close to those accounts as their use of Checkly grows. You are the technical counterpart in the account, and you run your own customer meetings.
## **What you’ll do**
We're looking for a Solutions Engineer to make sure customers get real value out of Checkly after they sign.
- You will learn Checkly and the monitoring space deeply, then help customers solve real reliability problems.
- You will own technical onboarding for new accounts: implementation, configuration, and getting their first monitoring into production.
- You will run workshops and trainings for customer engineering teams.
- You will be the technical counterpart in existing accounts, supporting adoption, troubleshooting, and growth alongside the sales team.
- You will run your own customer meetings, from technical deep dives to account check-ins.
- You will contribute to technical documentation and internal playbooks as you learn what works.
- You will speak with customers directly and share your learnings with Product Engineering and Marketing.
## **What you should have**
- Around 2 years of experience in a post-sales technical role: customer onboarding, workshops and trainings, and helping accounts grow. Solutions engineering, professional services, customer success engineering, technical account management, or a similar path all work.
- Hands-on experience with monitoring, observability, or automated testing.
- Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred).
- Ability to use AI tools to accelerate customer-facing work: researching a customer's stack, generating tailored example code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools.
- Genuine interest in working directly with customers. You enjoy talking to people, running workshops and demos, driving a meeting yourself, and explaining technical concepts clearly.
- Excellent spoken and written English skills
- Ability to be autonomous and self-motivated in an async-work environment, while you also enjoy getting to know your colleagues and helping others.
- Based on the US East Coast, in Eastern Time (ET).
- Able to travel occasionally to customers.
- Startup experience is helpful, but not required.
## **Why us?**
- Transparent salary (more info below)
- Become part of a fast-growing, and international team where your work matters. Your impact won’t get lost in layers of bureaucracy.
- Stock options
- Flexible paid vacation
- Paid sick leave & up to 14 weeks of paid parental leave
- US: Medical, Dental, Vision, FSA, long- and short-term disability, life insurance, 401(K) and more
- Annual company on-site
Find out more [here](https://app.notion.com/p/Benefits-Perks-ad474bec3a5d4d17bfbb43ebae3fec9c?pvs=21).
## **What we pay**
Fair, competitive, and transparent pay is very important for us. Therefore we work with a [standardized salary calculator](https://app.notion.com/p/Our-Pay-Calculator-How-we-pay-our-team-f3c42feab82b444a9cbf8fed545cb727?pvs=21) that includes several factors such as seniority level as well as location.
For this role, there’s a 70% base salary - 30% commission split. The range is
- $107k-$155k OTE for someone in the US.
- $134k-$185k OTE for someone in US Tier 1 locations like NYC, Boston.
## **Apply**
If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table. We'd love to hear from you!
We're all about being transparent and setting clear expectations. That's why we've put together our [hiring playbook](https://app.notion.com/p/Checkly-Hiring-Playbook-54bc05178d3b4118a15effe885f96d1a?pvs=21) and open-sourced our [employee handbook](https://app.notion.com/p/Checkly-s-Employee-Handbook-f262e36a64d641af8588a1c09bc0ff48?pvs=21). There you'll find a sneak peek of who we are, how we work and what you can expect in our hiring process.