客户服务顾问 - 英语（任何地点，MA）
Customer Service Advisor - English (Any Location, Any Location, MA)
职位描述
作为客户关怀专员，您需要通过电话和邮件处理各种客户问题，主要目标是在所有情况下提供卓越的服务（包括咨询、投诉、建议和支持请求；一级技术支持请求）
由于客户服务是公司的生命线，您将在通过有效的患者关怀和满意度来提升品牌和形象方面发挥关键作用。
您的职责包括：
- 通过电话和邮件处理各种客户案例
- 认真倾听客户需求并表现出理解
- 选择最佳的处理方式（申诉流程）来解决客户问题
- 在所有情况下保持专业和冷静的态度
- 使用适当的工具记录和文档化客户案例
- 展现能够反映公司最佳形象的态度
所需资质
- 拥有良好的时间灵活性，每周工作44小时，轮班制；
- 至少拥有学士学位；
- 英语商务水平优秀（书面和口语达到C1级）；
- 具有商业领域的工作经验，最好在呼叫中心，且最好是专注于客户满意度的项目；
- 认可冥想的领域及其实际益处
福利及其他
除了正式合同（CDI）、社会保险、私人健康保险和加班时段的交通补贴，Foundever还提供：
- 认证培训；
- 不封顶的销售奖金；
- 绩效奖金；
- 动态薪资；
- 缴纳CNSS；
- 私人健康保险
和公司所有职位一样，该职位对行动不便的人士开放
工作时间
7:00 – 20:00
净工资 + 奖金 + （有吸引力的激励措施）
最初发布于Himalayas
查看英文原文
Job description
As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:
- Responding to a wide variety of customer cases via phone and email
- Listening carefully to customer requests and demonstrating understanding
- Opting for the best route (appeal process) to handle the customer case
- Remain professional and calm in all situations
- Record and document customer cases in the appropriate tool
- Demonstrate an attitude that reflects the best possible image of the company
Required profile
- Very good time flexibility to work 44 hours per week on a rotating basis;
- Have at least a baccalaureate
- Have an excellent command of business English (level C1 written and spoken)
- Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
- Recognizes the field and values of meditation and its real benefits
Benefits and others
In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:
- Certification Training;
- A de-capped sales bonus;
- A performance bonus;
- An evolving salary;
- Subscription to the CNSS;
- A private health insurance
Like all the positions in our company, this position is open to people with reduced mobility
Time range
7:00 – 20:00
Net salary + bonus + (interesting incentive)
Originally posted on Himalayas