Enterprise CSM
## **LocalStack - 开发人员和人工智能代理人的本地云沙箱** 我们是一个快速增长的 A 系列创业公司，建立了先进技术来彻底改变云开发流程并支持高效的开发和测试反循环。我们在2024年第四季度关闭了我们的最后25万美元轮次，由[可注册资金]https://www.notablecap.com/), [CRV]https//www.crv.com/) 和[Heavybit] (https:// www.heavybit.com/).Stack 是一家本地云开发平台。LocalStack 使软件团队更容易，更快，更便宜地将可靠，高质量的应用程序运送到云中。该云是基于软件而不是基于 AI 原生工作流的。作为全球领先的本地云开发平台，LocalStack 提供了模拟云环境的安全本地沙盒，使人工智能代理和软件开发人员能够比他们更快有效地发现和解决风险。我们的客户群从中小企业到全球财富500强公司。我们的客戶包括 NASA,Harness,IBM,Workday,Comcast,Apple,3M,Block 等许多公司。我们在 GTM,运营和工程领域持续增长我们的全球分布式团队.2025年，我们几乎翻了一番规模，并在2026年继续扩大所有领域。士公司总部位于苏黎世/瑞士，设在维也纳/奥地利的小型工程办公室和来自25个国家的远程团队成员！👉查看我们的 [Notion Candidate Handbook]https://localstack.notion.site/candidate-handbook-x-localstacks) 和我们的 [GitHub]https:https:hub.com/localstact/local stack)! ✅你将致力于/负责的项目 - 保持 GRR >90%在他们的账目中，更新预测准确，并标记并解决续约风险。- 快速完成一个全额帐户书和新客户的管理，以此为基础，有能力支持现有的和新的客户。- 将客户从基本使用转移到高级使用，例如 CI 集成和云 Pod,在他们的工程工作流中嵌入了 LocalStack. - 通过识别新团队和用例，包括 Azure 和 Snowflake,并推动新的产品发布的采用来组织地增长帐户。- 以明确的成功计划运行每个账户，并与 TAM,AE 和产品一起合作，同时帮助完善我们的游戏簿和 KPI. ✅我们希望你将带来的经验为角色 - 5年以上的客户成功或 acc
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## **LocalStack - the Local Cloud Sandbox for Developers and AI Agents**
We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. We’ve closed our last $25mil round in Q4 2024, led by [Notable Capital](https://www.notablecap.com/), [CRV](https://www.crv.com/) and [Heavybit](https://www.heavybit.com/).
LocalStack is a local cloud development platform. LocalStack makes it easier, faster, and less expensive for software teams to ship reliable, high-quality applications to the cloud.
The cloud was built to run software, not to support AI-native development workflows. As the world's leading local cloud development platform, LocalStack provides secure local sandboxes that simulate cloud environments, enabling AI agents and software developers to find and fix risks faster and more effectively than they can in the cloud.
Our customer base ranges from SMBs to Global Fortune 500 companies. Our clients include companies like NASA, Harness, IBM, Workday, Comcast, Apple, 3M, Block and many more.
We are sustainably growing our globally distributed teams across GTM, operations and engineering. In 2025 we almost doubled in size and continue to grow across all areas in 2026.
LocalStack is headquartered in Zurich/Switzerland 🇨🇭, with a small engineering office in Vienna/Austria 🇦🇹 and remote team members from 25 countries including 🇺🇸the US, 🇫🇷FR, 🇬🇧UK, 🇨🇦CA, 🇪🇸ES, and many more!
👉Check our [Notion Candidate Handbook](https://localstack.notion.site/candidate-handbook-x-localstack) and our [GitHub](https://github.com/localstack/localstack)!
✅ What you will be working on/responsible for
- Maintain GRR >90% across their book, with renewals forecast accurately and risks flagged and addressed well ahead of renewal.
- Take on a full book of accounts and onboard new customers quickly, so the team has capacity to support both new and existing customers.
- Move customers from basic to advanced usage, such as CI integration and Cloud Pods, with LocalStack embedded in their engineering workflows.
- Grow accounts organically by identifying new teams and use cases, including Azure and Snowflake, and driving adoption of new product releases.
- Run each account with a clear success plan and work in step with the TAM, AE and Product, while helping refine our playbooks and KPIs.
✅ Experience we expect you to bring to the role
- 5+ years in Customer Success or account management at a SaaS company, preferably in developer tooling or DevOps-focused SaaS, 2+ years managing enterprise clients
- Experience managing a book of 20-30 accounts, working with stakeholders from individual engineers to engineering managers and directors.
- Has led renewals through procurement end to end, including commercial terms, pricing conversations and negotiation, with a solid grasp of the commercial side of the role.
- Track record of strong retention (e.g., GRR) and growing customer adoption.
- Technically curious and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows and developer tooling concepts (no coding required).
- Uses AI tools such as Claude to accelerate the productivity in day-to-day work (without AI slop). Familiar with HubSpot or other CRM platforms, and open to piloting new AI and CS tooling as we evaluate it.
- Experience in a high-growth startup or scale-up environment. ( _preferred_)
🌱 Values we hold in LocalStack
- Care: we create with compassion. We prioritize empathy and understanding in every interaction. By genuinely caring for our team, customers, and community, we create an environment where people thrive and impactful work flourishes
- Ownership: we own the outcome. We take responsibility for our work and are passionate about its impact. We foster autonomy, inspire ambition, encourage ownership, and empower everyone to unlock their potential and make an impact.
- Openness: we build trust together. We build trust through open communication and honest feedback. By sharing ideas and embracing diverse perspectives, we create stronger, more connected teams that work toward shared goals.
- Courage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle. We step outside our comfort zones, experiment fearlessly, and turn setbacks into springboards for growth.
- Excellence: we chase the extraordinary. We chase excellence by pushing boundaries and delivering results that go beyond the ordinary, constantly raising the bar and striving for greatness in everything we do. Excellence is not just the outcome, itʼs how we approach every task with purpose, passion, and a commitment to delivering exceptional value.
🎁 Benefits
- Fully remote
- Competitive salary
- Private medical and 401k
- Annual company retreat
- Unlimited PTO
- Friendly and inclusive workplace culture (community guilds and online company events)
## Sounds like a good match?
We'd love to hear from you! Join us in shaping the future of cloud development at LocalStack.
To apply, follow the LI application process or apply on our [career page](https://apply.workable.com/localstack/). Make sure to include a short motivation outlining why you are the perfect candidate for this role.
If your profile looks like a good match, Alex Paiser will be in touch to organize further steps within 2 weeks.
Please note, that due to a high volume of candidates, we cannot offer personalized feedback to each candidate.
## Sounds like a good match?
We'd love to hear from you! Join us in shaping the future of cloud development at LocalStack.
To apply, follow the application process. Make sure to include a short motivation outlining why you are the perfect candidate for this role.
If your profile looks like a good match, our talent team will be in touch to organize further steps within 2 weeks.
Please note, that due to a high volume of candidates, we cannot offer personalized feedback to each candidate.