增长营销总监 - 远程机会
Growth Marketing Director - remote opportunity
职责描述
我们增长营销总监负责通过全渠道、数据驱动的营销策略推动会员订阅收入,从而提高客户获取、转化、参与度、留存率和终身价值。该职位负责在数字渠道、生命周期营销、合作伙伴关系、推荐计划和转化优化项目中的增长表现。
与销售、客户成功、增长运营、产品、分析和运营团队跨职能合作,该职位将制定并执行加速会员订阅的增长策略,同时提高营销投资回报率。
该职位结合营销战略与实际执行,要求有在健身、健康、医疗、消费服务或会员制组织中成功增长订阅业务的实绩。
主要职责:
推动订阅增长
- 负责会员获取、订阅收入和参与度增长目标。
- 制定与收入目标一致的年度和季度增长计划。
- 识别能整合客户、会员和公司利益的新增长机会。
- 与增长和业务运营、财务以及客户关系和销售团队协作,支持管道开发和订阅增长计划。
- 与财务团队紧密合作,制定订阅和收入目标,跟踪预算执行情况,并根据需要调整增长策略。
会员参与与需求生成
- 领导全渠道获取计划,与会员在符合各自客户框架的前提下建立联系。
- 建立受众细分策略,以提高定位和转化表现。
- 管理获取预算,并在各渠道优化支出,以最大化ROAS和LTV:CAC比率。
- 制定测试路线图,以提升参与度生成、注册和订阅转化。
- 与客户关系团队合作,打造客户可用的活动,获得客户支持,与账户优先事项保持一致,并推动会员参与。
转化率优化
- 与产品负责人合作,优化网站/落地页性能及A/B和多变量测试项目。
- 提升注册流程、健康体验和订阅路径中的转化率。
- 与产品和用户体验团队合作,消除会员旅程中的摩擦点。
生命周期营销与留存
- 领导CRM策略,包括客户旅程自动化、个性化沟通和数据分析。
查看英文原文
Description/Responsibilities
Our Growth Marketing Director is responsible for driving member subscription revenue through a full-funnel, data-driven marketing strategy that increases customer acquisition, conversion, engagement, retention, and lifetime value. This leader owns growth performance across digital channels, lifecycle marketing, partnerships, referral programs, and conversion optimization initiatives.
Working cross-functionally with Sales, Client Success, Growth Operations, Product, Analytics, and Operations teams, this leader will develop and execute growth strategies that accelerate member subscriptions while improving return on marketing investment.
This role combines marketing strategy with hands-on execution and requires a proven record growing subscription businesses in fitness, wellness, healthcare, consumer services or membership-based organizations.
Key Responsibilities:
Drive Subscription Growth
- Own membership acquisition, subscription revenue, and engagement growth targets.
- Develop annual and quarterly growth plans aligned to revenue objectives.
- Identify new growth opportunities that integrate client, member and company interests.
- Collaborate with growth and business operations and finance as well as client relations and sales teams to support pipeline development and subscription growth initiatives.
- Work closely with Finance to build subscription and revenue targets, track performance against budget, and adjust growth strategies as needed.
Member Engagement & Demand Generation
- Lead omnichannel acquisition programs that connect with members in alignment with respective client frameworks.
- Build audience segmentation strategies that improve targeting and conversion performance.
- Manage acquisition budgets and optimize spend across channels to maximize ROAS and LTV:CAC ratios.
- Develop testing roadmaps to improve engagement generation, enrollment, and subscription conversion.
- Collaborate with Client Relations to shape client-ready campaigns that secure client support, align with account priorities, and drive member engagement.
Conversion Rate Optimization
- Partner with product leads for website/ landing page performance and A/B and multivariate testing programs.
- Improve conversion across enrollment journeys, wellness experiences, and subscription paths.
- Partner with Product and UX teams to eliminate friction throughout the member journey.
Lifecycle Marketing & Retention
- Lead CRM strategy including email, SMS, mobile, and in-app engagement programs.
- Develop onboarding, activation, upsell, renewal, and win-back campaigns.
- Increase member retention, engagement, and lifetime value.
- Reduce churn through behavioral analysis and personalized communications.
Analytics & Performance Management
- Partner with Marketing Analytics team to establish KPIs and reporting frameworks for member engagement, subscription conversion, retention, revenue, and profitability.
- Manage marketing funnel performance and customer behavior trends.
- Use predictive and member analytics to guide investment decisions and growth strategies.
- Create executive-facing presentations and documents that clearly summarize growth strategy, performance results, insights, and recommended actions.
Team Leadership
- Be a high-performing growth marketing expert in our member marketing and engagement organization.
- Foster a culture of creativity, accountability, and continuous improvement.
- Strengthen cross-functional partnerships and contribute to a collaborative, high-performing team environment.
Qualifications
Required Qualifications
- 8+ years of growth marketing, performance marketing, demand generation, or subscription marketing experience.
- Proven success scaling subscription, membership, fitness, wellness, SaaS, healthcare, or related engagement outcomes.
- Strong expertise in paid media, lifecycle marketing, CRM, conversion optimization, and analytics.
- Demonstrated success achieving aggressive acquisition and revenue goals.
- Deep understanding of attribution, customer journeys, marketing automation platforms, and experimentation methodologies.
Preferred Qualifications
- Bachelor's degree in Marketing, Business, Analytics, Communications, or equivalent experience.
- Experience in fitness, health club, wellness, Medicare, employer health, or consumer subscription businesses.
- Experience marketing gym memberships, digital fitness products, wellness benefits, or healthcare services.
- Familiarity with Salesforce Marketing Cloud, Google Analytics, Looker, Tableau, Meta Ads, Google Ads, and CRM systems.
- Experience managing partnerships, referral channels, and membership marketing programs.
Key Performance Indicators (KPIs)
- New gym memberships sold
- Paid subscription revenue vs budget
- Customer acquisition cost (CAC)
- Return on ad spend (ROAS)
- LTV:CAC ratio
- Lead-to-member conversion rate
- Trial-to-paid conversion rate
- Renewal and retention rates/budget
- Churn reduction
- Marketing-sourced revenue
- Pipeline contribution
- Digital engagement and lifecycle program performance
The salary range for this opportunity is $114,800 to $160,700. Compensation depends on several factors: qualifications, skills, competencies, and experience.
Tivity Health offers a robust benefits package, which includes a competitive salary, company bonus potential, medical, dental, vision, 401k with match, generous paid time off, free gym membership to over 13,000 fitness locations in the US, and other great benefits.
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About Tivity Health® Inc. Tivity Health, Inc. is a leading provider of healthy life-changing solutions, including SilverSneakers®, ForeverFit®, and WholeHealth Living®. We help adults improve their health and support them on life's journey by providing access to in-person and virtual physical activity, social and mental enrichment programs, as well as a full suite of physical medicine and integrative health services. Our suite of services support health plans, employers, health systems and providers nationwide as they seek to reduce costs and improve health outcomes. Learn more at TivityHealth.
Tivity Health is an equal employment opportunity employer and is committed to a proactive program of diversity development. Tivity Health will continue to recruit, hire, train, and promote into all job levels without regard to race, religion, gender, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity, source of income, or veteran status.
Originally posted on Himalayas