实习生（L1技术支持工程师）
Intern (L1 Technical Support Engineer)
团队简介
我们的工程支持团队是设备发布流程中的关键环节。我们通过监控性能指标并提供按需报告，协助相关方做出直接影响产品决策的关键决定。
职位简介
我们正在寻找一位高度负责、注重细节且充满热情的实习生技术支持工程师加入我们的团队。在此职位中，你将处理来自数十种设备型号的数据，这些设备已部署到数百万活跃用户中。在快节奏的环境和紧密的发布日程中，你需要运行 SQL 查询、分类工单，并根据既定指南确保数据准确性。
我们的团队积极采用现代技术：我们的工作流程高度依赖人工智能工具的使用，包括高级提示技术和子代理工作流，因此渴望与 AI 工具协作的候选人将在这里茁壮成长。
职责与任务
- 协助团队进行性能监控，并根据现有说明和清晰的格式指南生成报告。
- 对收到的工单进行基本分类，并调查指标异常情况。
- 收集并整理工程师所需的数据（如设备列表、环境配置和指标模式）。
- 遵循流程说明，在提交审核或与相关方分享之前仔细验证你的输出。
资格与技能
- 熟悉 SQL 基础知识，能够编写简单查询并提取所需数据。
- 有 Jira、Confluence、Slack 和 Google Workspace（Google Sheets、Docs）的使用经验。
- 注重细节，具有强烈的责任感、自我驱动力，并能在遇到新领域时主动提问。
- 英语书面和口语能力至少达到中级水平（B1）。
加分项
- 具备数据与分析工具的基本经验（Amazon Redshift、AWS Athena、Tableau、Splunk）。
- 具备基本脚本编写能力（Python、Bash），用于任务自动化。
- 熟悉 AI 工具/基本提示技巧，以提高日常工作的效率
我们提供多种福利，包括
- 平等机会的环境、透明且以价值观为导向的企业文化，以及对每位团队成员的个性化关注
- 具有竞争力的薪酬和福利
- 项目制合同（6 个月）
- 每年 21 天带薪年假，根据乌克兰法律支付公共假日工资
- 从第一天起提供医疗保险，病假和医疗假可享受
- 可在乌克兰境内选择远程办公模式
查看英文原文
Team Summary
Our Engineering Support Team is a key element in the device launch process. We assist stakeholders by monitoring performance metrics and providing on-demand reporting that directly enables critical product decisions.
Job Summary
We are looking for a highly responsible, detail-oriented, and passionate Intern Tech Support Engineer to join our team. In this role, you will work with terabytes of data from tens of device models deployed to millions of active users in the field. Operating within a fast-paced environment and a tight release schedule, you will run SQL queries, triage tickets, and ensure data accuracy according to established guidelines.
Our team actively leverages modern tech: our workflow heavily relies on intense AI tool usage, including advanced prompting and sub-agentic workflows, so a candidate eager to work alongside AI tools will thrive here.
Responsibilities and Duties
- Assist the team with performance monitoring and generate reports using existing instructions and clear formatting guidelines.
- Perform basic triaging of incoming tickets and investigate metric anomalies.
- Gather and organize input data for engineers (such as device lists, environment setups, and metric patterns).
- Follow process instructions and carefully verify your output before submitting it for review or sharing it with stakeholders.
Qualifications and Skills
- Good understanding of SQL basics to write simple queries and pull necessary data.
- Experience with Jira, Confluence, Slack, and Google Workspace (Google Sheets, Docs).
- High attention to detail, strong sense of responsibility, self-motivation, and the ability to ask questions when encountering new areas.
- At least an Intermediate level in both written and spoken English (B1).
Nice to have
- Basic experience with data & analytical tools (Amazon Redshift, AWS Athena, Tableau, Splunk).
- Basic scripting skills (Python, Bash) for task automation.
- Familiarity with AI tools / basic prompting to speed up routine work
We offer multiple benefits that include
- The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
- Competitive compensation and perks.
- Gig-contract (6 months)
- 21 paid vacation days per year, paid public holidays according to Ukrainian legislation
- Medical insurance is provided from day one. Sick leaves and medical leaves are available
- Remote working mode is available within Ukraine only
- Free meals, fruits, and snacks when working in the office.
Originally posted on Himalayas