调度员/派单代理 WAH
Scheduler / Dispatch Agent WAH
以我们对人的热情为驱动，我们的调度员/派车人员擅长分析已有的和不断变化的乘客出行模式，从而相应地调整每日路线策略。以一种对他人有意义的方式与人建立联系是我们的专长——我们的调度员通过业内顶尖的Inktel团队提供的指导、支持和培训，始终在高水平上保持稳定表现。
我们最终将人们聚集在一起。无论是我们的客户、他们的客户、我们的同事还是我们的非营利合作伙伴——我们无法抗拒与人合作的乐趣。每一次连接，每一段关系都至关重要。追求成为更大事业的一部分是我们基因中的一部分——我们不会轻率使用“奋斗”这个词。它体现了我们所重视的价值。
资格要求：
- 具备以下所有STRIVE价值观的明确记录：
- [S]ervice（服务）
- [T]enacity（坚韧）
- [R]esponsibility（责任）
- [I]ntegrity（诚信）
- [V]ersatility（多面性）
- [E]ntrepreneurship（创业精神）
- 灵活思维、高能量、热情和坚持的完美结合：善于解决问题
- 强烈的助人意愿并主动承担责任解决客户问题
- 积极乐观的态度和热情的作风
- 认真负责的团队成员
- 以实现结果为导向
- 专业得体的形象
- 可靠且一贯，有良好的出勤记录
- 天生的好奇心，具备快速学习和理解的能力
- 能够同时处理多项任务，包括阅读、打字和操作应用程序
- 有调度经验，最好是公共交通或快递环境，或者任何等同的经验和培训组合，能够提供所需的技能、知识和能力。
职责：
- 在公共交通/辅助交通环境中构建每日车辆路线，确保安全高效的乘客接送。
- 分析历史路线信息，研究出行模式、调度效率、改进时间表和整体表现，以确保优质服务。
- 根据需要分析和调整系统路线参数，以提高调度效率。
- 与管理层有效沟通战略目标。
- 组织并开展活动，确保安全、经济、准时的运营表现。
- 跟踪并报告运行时间表的遵守情况，并向管理层沟通相关问题。
薪资与福利：
该职位的薪酬包包括根据经验水平确定的具有竞争力的基本工资，以及
查看英文原文
Driven by our Passion for People, our Scheduler/Dispatch Agents are experts at analyzing established and changing passenger riding patterns in order to adjust daily routing strategies accordingly. Connecting with people in a way that is meaningful to them is our bread and butter—and our Agents perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.
Qualifications:
- Proven track record of ALL of the following STRIVE values:
- [S]ervice
- [T]enacity
- [R]esponsibility
- [I]ntegrity
- [V]ersatility
- [E]ntrepreneurship
- Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
- Strong desire to be helpful and take ownership to resolve customer situations
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Driven by delivering results
- Professional demeanor, put together
- Dependable and consistent, history of good attendance
- Naturally curious with an aptitude for learning and understanding quickly
- Ability to multitask by reading, typing, and navigating through applications
- Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Responsibilities:
- Construct daily vehicle routes for safe productive passenger pick-ups and drop-off’s in a transit/paratransit environment.
- Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service.
- Analyze and adjust system routing parameters, as needed, for scheduling efficiencies.
- Communicate effectively with management as it pertains to strategic objectives.
- Organize and conduct activities to assure safe, cost-effective, on-time operating performance.
- Tracks and reports adherence to run cut structure and communicates issue to management.
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
Originally posted on Himalayas