会说意大利语的客户解决方案专员
Italian-Speaking Customer Solutions Specialist
每天都能产生实际影响！
作为客户解决方案专家，你将通过电话和邮件支持客户，自信而细致地解决服务和技术问题。你将排查问题，提供清晰的解决方案，并在案件处理过程中持续与客户保持沟通。
你将负责：
- 提供客户和技术支持，包括为工程师提供故障排除和安装/部署协助
- 通过遵循支持流程高效解决咨询，必要时将复杂问题升级至二级支持
- 在与客户、工程师及内部团队协作时，保持数据隐私和安全合规
请注意，虽然这是一个远程职位，但工作必须在匈牙利境内完成！
要求
你将带来的：
- 英语（B2）和意大利语（C1）的沟通能力
- 以客户为中心的思维和解决问题的能力
- 良好的组织能力和细致的关注
福利
为什么加入我们？
在Transcosmos，你将感受到一个支持性的团队环境，拥有真正的成长机会。
- 付费培训
- 竞争性薪资
- 餐饮福利
- Medicover
最初发布于Himalayas
查看英文原文
Make a real impact every day!
As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
What You’ll Do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
Please note that although this is a remote position, the work must be performed within Hungary!
Requirements
What You Bring
- Strong communication skills in English (B2) and Italian (C1)
- Customer-focused mindset and problem-solving skills
- Good organizational skills and attention to detail
Benefits
Why Join Us?
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
Originally posted on Himalayas