助理续约经理，印度

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The Associate Renewals Manager owns a book of customer renewals end-to-end, following established playbooks to retain and grow revenue while building the skills to take on more complex accounts over time.

About the Role

Reports to: Manager, Renewals

This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager.

What You'll Do

• Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.

• Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.

• Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.

• Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.

• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.

• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.

• Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.

• Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.

• Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.

• Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.

• Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.

• Prioritize tasks with guidance from more senior team members to drive quality, timely results.

• Contribute to team goals by working collaboratively with peer RM’s.

What You'll Bring

• Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals, upsell-attached renewals, or non-standard terms.

• Developing understanding of GitLab's way of working, values, and high-performance culture.

• Awareness of GitLab's remote work best practices.

• Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.

• Strong attention to detail and organizational skills; comfortable managing many renewals at once.

• Clear written and verbal communication skills.

• Ability to follow defined processes and frameworks while flagging exceptions appropriately.

• Collaborative mindset and openness to feedback and coaching from senior teammates and manager.

• Full working rights in India, based in India

• Able to work ANZ & Asia timezones

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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