Change Management Lead / Manager
变革管理领导/经理角色概述 这一职位与项目领导，工作流业主人，实施团队，账户管理和运营密切合作，以支持成功采用和长期可持续性的大规模转型倡议。变化经理在评估影响，指导准备度以及确保团队在整个计划执行过程中获悉，做好准备和一致方面发挥关键作用。主要责任 · 与程序领导，工作游业主，实现团队，帐户管理和操作伙伴，推动转型活动的采用和持续成功。· 评估系统，流程，角色和客户/成员经验中多个工作流的影响，并将发现转化为可行的建议。· 制定，维护和执行一个全面的变革管理战略，与计划阶段，里程碑和不断发展的优先事项相一致。· 领导变革的影响和准备性评估，早期确定风险，缺口和依赖性。· 将变革管理纳入 PMO,产品，工程，运营和实施规划，以确保随时考虑准备性。· 建立与工作流业主，高级赞助商和跨职能领导者定期接触点，以解决问题，道路障碍和准备缺口。· 创建并管理一个主要通信计划，以便为内部团队提供及时，一致和针对性的信息。·制定明确的，特定观众的沟通，概述变化，时间表，培训预期和系统影响。· 与领导合作，实现透明，一致的沟通来减少混乱，增加协调性，并在持续变化的过程中支持团队。· 与运营领导人协调 SOP 更新，培训计划和团队准备活动。· 确定，突出和分享成功故事以加强动力并推动整个计划中的参与。·定期报告变革准备性，沟通效率，利益相关者情绪以及即将到来的变化里程碑。要求 · 5年以上经验在组织变革管理中支持大型复杂的转型方案。· 经验证明在快速发展环境中跨越多个工作流域工作，优先事项不断改变。·强大的利益相关者的管理和关系建设技能，有能力影响各级的企业。
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Change Management Lead / Manager
Role Overview
This role partners closely with program leadership, workstream owners, implementation teams, account management, and operations to support successful adoption and long-term sustainability of large-scale transformation initiatives. The Change Manager plays a critical role in assessing impacts, guiding readiness, and ensuring teams are informed, prepared, and aligned throughout program execution.
Key Responsibilities
- Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives.
- Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations.
- Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities.
- Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early.
- Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery.
- Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps.
- Create and manage a master communication plan that delivers timely, consistent, and targeted messaging to internal teams.
- Develop clear, audience-specific communications outlining changes, timelines, training expectations, and system impacts.
- Partner with leadership to deliver transparent, consistent communication that reduces confusion, increases alignment, and supports teams through ongoing change.
- Coordinate with operational leaders on SOP updates, training plans, and team readiness activities.
- Identify, highlight, and share success stories to reinforce momentum and drive engagement throughout the program.
- Provide regular reporting on change readiness, communication effectiveness, stakeholder sentiment, and upcoming change milestones.
Requirements
- 5+ years of experience in organizational change management supporting large, complex transformation programs.
- Proven experience working across multiple workstreams in fast-paced environments with shifting priorities.
- Strong stakeholder management and relationship-building skills, with the ability to influence at all levels of the organization.
- Exceptional written and verbal communication skills.
- Ability to translate technical, operational, or system changes into clear, accessible guidance for diverse audiences.
- Experience in healthcare, health technology, or other highly regulated industries preferred.
Originally posted on Himalayas