Call Center Agent
莱夫特兰酒店集团 (Left Lane Hospitality Group, LLC) 是一个专注于收购和转型标志性历史遗产的垂直整合房地产设计，开发和管理公司。我们致力于促进欢迎，动态和激励的工作场所和企业文化，我们的团队成员通过温暖，期待服务创造持久印象。我们希望客人在住宿时感觉到什么样的东西是...我们希望我们的团队每天感觉到如何.2026年由旅行+休命名为萨凡纳的第一酒店，巴尔多萨凡纳酒店不仅是一个酒店。酒店是一个社区俱乐部，聚会场所和一个世界。这里非常有趣的宾馆感觉到个人的，深思熟虑的，总是有些意想不到的。位于萨凡纳市中心福赛斯公园旁边，巴尔多集结了149间客房和套房，圣比比亚娜，巴比比，绿色房间，盐草水疗法，学以及为一切设计的空间，从安静的早晨到难忘的庆祝活动。雷塞斯酒店&俱乐部正在带来一种新的宾馆在萨凡纳的心脏。雷塞斯在历史悠久的曼格建筑中设置了一个221间生活方式酒店，拥有会员俱乐部，屋顶游泳池，法国大馆，健身俱乐部和社交场所。所有这些设施都围绕一个简单的想法设计：当有空间时的生活更好。关于角色。我们在 Left LANE Hospitality 的团队正在寻找一个温暖，精致和熟练的呼叫中心代理人加入我们的集中客户服务团队，支持我们不断增长的投资组合中的多个房产，目前是 Bardo Savannah 酒店和 Recess Hotel & Club.这是一个远程的美国总部位于美国的职位。呼叫中心代理通常是客人听到的第一声，使得这个团队成员成为一个真正的"印象制造商",通过电话，电子邮件和聊天来让每个品牌活跃。理想候选人是一个自信，有组织的沟通者，可以在不同的房产和品牌之间无地移动，并将每一次查询转化为预订，解决方案或回来的原因。你会做什么 · 预订和销售 - 对投资组合中的每个财产进行接入电话，邮箱和聊天处理；预订，修改和取消预订；并通过提供房间，价格，包裹和升级来将查询转换成确认住宿类型。·多个房产专业知识 - 保持对每个房子的客厅，设施，餐馆，活动，政策和品牌声音的深入了解，并重复
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LEFT LANE Hospitality Group, LLC is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.
Named the #1 Hotel in Savannah by Travel + Leisure in 2026, Hotel Bardo Savannah is more than a hotel. It’s a neighborhood clubhouse, a gathering place and a world of its own—where exceptional hospitality feels personal, thoughtful and always a little unexpected. Set beside Forsyth Park in the heart of Savannah, Bardo brings together 149 guest rooms and suites, Saint Bibiana, Bar Bibi, The Green Room, Saltgrass Spa, The Cooking School and spaces designed for everything from quiet mornings to unforgettable celebrations.
Recess Hotel & Club is bringing a new kind of hospitality to the heart of Savannah. Housed within the historic Manger Building, Recess blends a 221-room lifestyle hotel with a members club, rooftop pool, French brasserie, wellness club, coworking spaces, and lively social venues—all designed around one simple idea: life is better when there's room to play.
About the role
Our team at LEFT LANE Hospitality is looking for a warm, polished and knowledgeable Call Center Agent to join our centralized Guest Services team, supporting multiple properties across our growing portfolio, currently Hotel Bardo Savannah and Recess Hotel & Club. This is a remote, U.S.-based role. The Call Center Agent is often the very first voice a guest hears, making this team member a true “impression maker” who brings each brand to life over the phone, email and chat. The ideal candidate is a confident, organized communicator who can move seamlessly between distinct properties and brands and turn every inquiry into a booking, a solution, or a reason to come back.
What you'll do
- Reservations and Sales - Handling inbound calls, emails and chats for every property in the portfolio; booking, modifying and canceling reservations; and converting inquiries into confirmed stays by presenting room types, rates, packages and upgrades.
- Multi-Property Expertise - Maintaining in-depth knowledge of each property's rooms, amenities, dining, events, policies and brand voice, and representing each property accurately and distinctly on every interaction.
- Meeting Guest Needs - Serving as a point of contact for pre-arrival and in-stay requests, answering questions, capturing all guest preferences, dietary requirements, celebrations, and accessibility needs during the reservation call so property teams can deliver on them from arrival, and routing requests to the right on-property team.
- Resolving Issues - Addressing billing questions, reservation concerns and service complaints with poise, documenting each case, and escalating to property leadership when appropriate.
- Building Relationships - Partnering closely with Front Office, Sales, Revenue, Concierge and Food & Beverage teams at each property to ensure seamless hand-offs and a consistent guest experience.
- Accuracy and Systems - Entering and updating reservations, guest profiles and notes accurately in the property management and reservation systems, and following all payment card and data privacy procedures.
- Ensuring Standards - Meeting service and productivity standards (such as call quality, response time and conversion), participating in call reviews and coaching, and sharing ideas to improve the guest experience.
Qualifications
- Hospitality, reservations or call center experience, ideally in a luxury or lifestyle hotel environment; sales or upselling experience preferred.
- Communication and interpersonal skills, including a warm phone presence and polished written communication, are crucial.
- Proficiency with the luxury hospitality reservations stack: SynXis VoiceAgent for central reservations, StayNTouch for property management, and Revinate (formerly NAVIS) for guest CRM and call intelligence. Prior experience with any of these systems is strongly preferred; demonstrated ability to ramp quickly on new tools is required.
- Strong organizational skills and attention to detail are necessary for managing a high volume of inquiries across multiple properties.
- The ability to handle unexpected requests, resolve issues with poise, and adapt to changing guest needs is important.
- Self-motivation and the ability to work independently, stay connected with a distributed team, and remain focused in a remote environment are required.
- LQA training or certification is a plus; familiarity with Forbes Travel Guide service standards is also valued.
- Must be based in the United States.
- A quiet, distraction-free home workspace and reliable high-speed internet, plus availability to work a flexible schedule that includes evenings, weekends and holidays.
Why LEFT LANE?
Be part of something rare.
- Join the team behind Travel + Leisure’s #1 Hotel in Savannah.
- Work alongside curious, creative and passionate people who care deeply about their craft.
- Be empowered to create thoughtful, memorable moments for guests and for one another.
Take care of yourself.
- Medical, dental, vision and wellness benefits for eligible full-time team members
- Company-matched 401(k) with fast vesting
- Up to 20 days of paid time off, paid holidays and a paid birthday
Travel well.
- Employee rates at select Leading Hotels of the World properties
- Discounts at Highgate hotels worldwide
Grow with LEFT LANE.
- Referral incentives and guest recognition programs
- Career development opportunities across a growing hospitality portfolio
- Opportunities to learn, lead and build a career alongside an ambitious hospitality team
We believe remarkable hospitality begins with remarkable people. People who notice the details. Who take pride in making someone’s day. Who bring warmth, curiosity and character to what they do.
If that sounds like you, there may be a place for you at Bardo.
Come as you are. Create something rare.
Originally posted on Himalayas