产品经理，社区支持
Product Manager, Community Support
Airbnb 于 2007 年诞生，当时两位房东欢迎三位客人入住他们的旧金山住宅，如今已发展为超过 500 万房东，他们在全球几乎所有国家接待了超过 20 亿次宾客到访。每天，房东们提供独特的住宿和体验，让宾客能够以更真实的方式与社区建立联系。
你将加入的团队：
我们的产品经理设想我们社区的理想体验，并从用户需求出发，打造能令宾客和房东感到惊喜的创新产品。他们深入了解用户需求，并将其转化为结合强大产品思维和深入研究的战略。他们与工程、设计、运营、数据科学等领域的优秀跨职能团队成员合作，带领团队实现共同愿景。他们非常注重细节并亲力亲为。
你将带来的改变：
你将加入负责 Airbnb 产品路线图和发布工作的团队。你将推动每个发布中特定的功能，并决定它们如何传达给外部世界。你将对 Airbnb 产品的整个生命周期——从概念到发布——的成功负责。他们的跨职能工作确保所有正在开发的产品具有统一的产品声音。
我们正在寻找一名产品经理加入我们的社区支持团队。你将代表用户的声音，与跨职能的设计和工程团队合作，打造一种神奇且差异化的服务体验。
典型的一天：
- 制定并维护差异化服务的产品愿景、策略和路线图。
- 整合反馈并将其转化为产品功能。
- 制定面向公众的沟通信息和叙述内容。
- 协调产品团队和跨职能合作伙伴。
- 做出符合用户最佳利益的判断和优先级决策。
- 高效执行，交付产品并为我们的业务和用户带来影响。
你的专长：
- 本科学历或同等教育背景和持续工作经验
- 8 年以上产品经理经验
- 有创建产品信息并传递给客户和媒体的经验
- 具备良好的内部影响力和专业领域知识
- 能够构建引人入胜的以客户为中心的故事，并与市场和传播合作伙伴一起实现这些故事
- 对产品有热情，具备快速学习能力
查看英文原文
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.
The Difference You Will Make:
You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb.
We are seeking a Product Manager to join our Community Support team. You will represent the voice of the user and collaborate with cross-functional design and engineering teams to build the experience for a magical differentiated service.
A Typical Day:
- Develop and maintain a product vision, strategy, and roadmap for differentiated service.
- Synthesize feedback and translate it into product features.
- Develop a public facing messaging and narrative.
- Align product teams and cross functional partners.
- Make judgements and prioritization decisions that are in the best interests of our users.
- Efficiently execute to ship products and deliver impact for our business and users.
Your Expertise:
- Bachelor's degree or equivalent combination of education and progressive experience
- 8+ years of product management experience.
- Experience creating product messaging and delivering to customers and the media.
- Demonstrated inbound and subject matter expertise
- Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
- Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.
- Demonstrated track record of product leadership in a cross functional environment.
- Built and scaled global consumer products and ecosystems that people love.
- Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
- Experience working on consumer products with a financial component.
- A strong ability to effectively use data and perform business analysis to support product strategy/decisions.
- Excited to drive execution across teams in a fast-paced environment.
- Enjoy doing individual contributor product management work and staying in the details.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Equal Employment Opportunity:
Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$200,000—$240,000 USD
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.