质量控制运营经理
Quality Control Operations Manager
你将如何推动我们的成功
在TSS，认证报告是客户收到的产品。作为报告质量与交付经理，你将领导负责确保该产品准确、合规、及时，并体现客户对TSS的期望质量。
你将把认证质量控制和技术写作整合为一个统一的职能——从现场数据到最终客户交付，全面负责报告质量。你还将通过加强流程、改进数据采集以及利用技术和自动化，在每份认证中构建质量，帮助我们实现规模化发展。
你的日常环境
你将领导一支质量控制专家和专业技术写作人员的团队，同时与现场运营、培训、IT及TSS各处的技术负责人紧密合作。这个职位融合了人员领导力、技术质量、运营表现和持续改进，工作环境快速成长。
预计会有约10–25%的时间需要进行国内和国际出差。
你将负责的内容
- 负责洁净室、生物安全柜、通风柜和其他受控环境的认证报告的全流程质量和交付。
- 建立一致的审核流程，涵盖现场数据接收、技术审核、格式化和最终客户发布。
- 确保认证数据和报告符合相关标准和测试协议，包括NSF/ANSI 49、ISO 14644、ASHRAE 110、USP <797>/<800> 和 CETA 应用指南。
- 领导、辅导和发展由质量控制专家和技术写作人员组成的团队，包括工作量规划、绩效管理和交叉培训。
- 跟踪并改进关键绩效指标，包括报告周转时间、首次通过率、错误和返工率，以及客户报告的差异。
- 负责报告错误的升级和纠正，包括根本原因分析和纠正措施。
- 与现场运营、培训和IT部门合作，改进数据采集、自动化质量检查，并在认证流程源头构建质量。
- 识别并实施技术和流程改进，缩短报告周期，同时保持准确性和合规性。
- 将技术现场程序和工程输入转化为清晰、准确、客户可用的文档。
- 监控行业标准的变化，并将更新内容纳入模板、流程、工作流和培训中。
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How You’ll Shape Our Success
At TSS, the certification report is the product our customers receive. As Manager, Report Quality & Delivery, you’ll lead the team responsible for ensuring that product is accurate, compliant, timely, and representative of the quality our customers expect from TSS.
You’ll bring together certification quality control and technical writing into one unified function—owning report quality from field data through final customer delivery. You’ll also help us scale by strengthening processes, improving data capture, and using technology and automation to build quality into every certification.
Your Day-to-Day Environment
You’ll lead a team of quality control specialists and technical writers while partnering closely with Field Operations, Training, IT, and technical leaders across TSS. This role blends people leadership, technical quality, operational performance, and continuous improvement in a fast-growing environment.
Domestic and international travel is expected approximately 10–25% of the time.
What You’ll Take Ownership Of
- Own the end-to-end quality and delivery of certification reports for cleanrooms, biosafety cabinets, fume hoods, and other controlled environments.
- Establish a consistent review workflow covering field data intake, technical review, formatting, and final customer release.
- Ensure certification data and reports align with applicable standards and test protocols, including NSF/ANSI 49, ISO 14644, ASHRAE 110, USP <797>/<800>, and CETA application guides.
- Lead, coach, and develop a combined team of quality control specialists and technical writers, including workload planning, performance management, and cross-training.
- Track and improve key performance measures including report turnaround time, first-pass yield, error and rework rates, and customer-reported discrepancies.
- Own escalation and correction of report errors, including root-cause analysis and corrective action.
- Partner across Field Operations, Training, and IT to improve data capture, automate quality checks, and build quality into the certification process at the source.
- Identify and implement technology and process improvements that reduce report cycle time while maintaining accuracy and compliance.
- Translate technical field procedures and engineering input into clear, accurate, customer-ready documentation.
- Monitor changes to industry standards and incorporate updates into templates, procedures, workflows, and training.
- Build scalable processes and develop team capabilities that can support TSS as our certification volume continues to grow.
Perks, Pay & Benefits
- Base salary: $108,000–$144,500
- Annual performance bonus eligibility
- 401(k) with company matching contribution
- Medical, dental, and vision insurance
- Short- and long-term disability and life insurance
- Employee Assistance Program (EAP)
- Competitive paid time off and paid holidays
Your Journey With Us
This role is an opportunity to shape how TSS approaches certification quality as we continue to grow. You’ll have the ability to build stronger systems, develop talent, improve operational performance, and create scalable processes that directly impact our field teams and customers.
What You’ll Bring
- Bachelor’s degree in business, a technical/scientific discipline, or related field.
- 3–6 years of management experience.
- Experience with TSS field services, testing/certification, and laboratory services.
- Experience with certification software platforms and report-generation systems.
- Experience with document control and quality management systems, such as ISO 9001 or equivalent.
- Familiarity with controlled environment standards including NSF/ANSI 49, ISO 14644, ASHRAE 110, USP <797>/<800>, or CETA application guides.
- Track record of leading cross-functional initiatives and improving operational performance through systems and process improvement.
- Strong written and verbal communication skills with the ability to translate complex technical information into clear, customer-ready documentation.
- Experience with automation or technology-enabled process improvement preferred.
- Ability to travel domestically and internationally approximately 10–25%.
Meet TSS
The TSS Family of Companies is one of the largest independent laboratory and hospital service providers in the United States. We partner with leading life sciences and healthcare companies and renowned research institutions, providing environmental monitoring solutions and testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory instrumentation.
TSS Family of Companies is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.
Originally posted on Himalayas