服务经理
Service Manager
加入行业领先的Smart Care设备解决方案团队，担任丹佛市场的服务经理。服务经理与区域经理合作，管理区域内业务以实现销售和盈利预算。通过直接与服务交付专家和区域经理合作，确保服务交付卓越。该职位专注于人员管理；审查服务交付指标，确定客户争议的根本原因，解决运营费用效率低下问题，并支持服务交付专家的发展机会。
你将负责：
- 管理日常人员流动、排班问题、休假安排以及周末和晚间的紧急服务排班
- 与调度员日常合作，进行技术人员排班、服务效率、排班遵守情况及合同服务完成情况
- 参与新服务交付专家（SDS）的入职，并实施/执行培训计划
- 指导并赋能技术人员，让他们对自己的成果负责，并提供实现目标的工具和资源
- 发现个人潜力，并根据其能力和才能安排发展活动
- 在区域经理的指导下，通过指导和方向管理技术人员绩效
- 每月与区域经理一起审查区域绩效，识别需要改进的地方以实现销售和盈利预算
- 与零件部门合作处理零件问题、运输和交付
- 积极建立与客户组织中关键利益相关者的良好关系
- 主动管理客户关系，有效解决问题并展示价值
你将获得：
- 运用你的管理与领导技能，支持并带领一支高绩效团队
- 提升你在领导员工方面的技能
- 成为现场服务支持管理团队的一员，拥有晋升机会
- 具有竞争力的薪资和福利
- 接入一流的资源和技术
- 该职位位于印第安纳州费舍斯
基本要求：
满足以下条件之一：
- 专科文凭及两年人员管理经验
- Smart Care相关经验、人员管理或教育经验组合，等同于学士学位（1.5年经验=1年高等教育）
必须具备以下条件：
- 能够阅读和书写英语
- 能够提供移民担保
查看英文原文
Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the Denver market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities.
What You Will Do:
- Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
- Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
- Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
- Coach and empower Technicians to own their results and provides the tools and resources to achieve them
- Identifies the potential in an individual and aligns development activities to their abilities and talents
- Manage technician performance through coaching and direction under the direction of the District Manager
- Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
- Work with Parts Department on parts issues, shipping, and delivery.
- Actively builds strong relationships with key stakeholders in the customer's organization
- Proactively works to manage customer relationships to effectively solve issues and demonstrate value
What is in it For You:
- Utilize your managerial and leadership skills to support and lead a high-performing team
- Develop your skills in leading a workforce
- Become part of a field service support management team with advancement opportunities
- Competitive salary and benefits
- Access to best-in-class resources, and technology
- This position will be in Fishers, Indiana
Basic Qualifications:
Must meet one of the following:
- Associate degree and two years people management experience.
- A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).
Must have the following:
- Must be able to read and write in English
- Immigration sponsorship not available for this role
Preferred Qualifications:
- Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
- Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.
- Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
- Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.
About Smart Care Equipment Solutions:
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at .
Originally posted on Himalayas