AI咨询解决方案架构师
AI Advisory Solution Architect
我们于2004年在阳光明媚的美国加利福尼亚州圣地亚哥成立，当时一位有远见的工程师Fred Luddy看到了改变我们工作方式的潜力。如今，ServiceNow已成为全球市场领导者，为超过8100家客户提供创新的AI增强技术，其中包括85%的财富500强®企业。我们基于云的智能平台无缝连接人员、系统和流程，使组织能够找到更聪明、更快、更好的工作方式。但这只是我们旅程的开始。加入我们，共同实现让世界对每个人运作得更好的使命。
作为AI解决方案架构师，你将定义架构模式，让我们在几天而不是几周内证明ServiceNow平台的价值，将技术可信度转化为交易速度。你将成为客户信赖的技术合作伙伴，将雄心勃勃的AI愿景转化为可交付成果的解决方案蓝图和概念验证。
职责：设计并交付AI体验架构、概念验证和解决方案蓝图，以加速客户旅程。
AI解决方案架构师支持AI体验在ServiceNow平台上的设计、架构和概念验证（包括技能和工作流程）。
主要职责：
· 主导聚焦于AI体验和平台解决方案的架构设计会议，将客户需求转化为可执行的蓝图。
· 通过技术深度演示展示平台功能，教育客户了解架构可能性，展示集成能力，并建立对解决方案技术基础的信心。
· 为所负责区域的客户提供概念验证和技术验证框架。
· 与AI体验解决方案顾问合作，确保解决方案蓝图符合客户优先事项和研讨会成果。
· 创建并贡献可重复使用的资产、参考架构和行业模式，提高团队生产力，实现规模化的一致高质量交付。
技能与经验：
· 精通AI架构、工作流自动化和集成框架。
· 能够设计和构建考虑可扩展性、性能和快速实施的端到端解决方案。
· 与销售、专家和产品团队有良好的跨职能协作能力。
· 有快速建立技术可信度并影响客户架构方向的经验。
· 7年以上经验
查看英文原文
#### Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
#### Job Description
As an AI Solution Architect, you'll define the architectural patterns that let us prove the value of the ServiceNow platform in days rather than weeks, turning technical credibility into deal velocity. You'll be the trusted technical partner customers rely on to translate ambitious AI visions into solution blueprints and proof of concepts that deliver measurable outcomes.
Purpose: Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to accelerate customer journeys.
AI Solution Architects support design, architecture, and proof of concepts for the AI Experience across the ServiceNow platform (Inclusive of skills and workflows).
Key Responsibilities:
- Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints.
- Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities, showcase integration capabilities, and build confidence in the solution's technical foundation.
- Develop proof of concepts and technical validation frameworks for customers in your assigned districts.
- Collaborate with AI Experience Solution Consultants to ensure solution blueprint aligns to customer priorities and workshop outcomes.
- Create and contribute to reusable assets, reference architectures, and industry patterns that multiply team productivity and enable consistent high-quality delivery at scale.
Skills & Experience:
- Expertise in AI architecture, workflow automation, and integration frameworks.
- Ability to design and build end-to-end solutions with scalability, performance, and rapid implementation in mind.
- Strong cross-functional collaboration with sales, specialists and product teams.
- Demonstrated ability to build technical credibility quickly and influence customer architectural direction.
- 7+ years in architecture or pre-sales engineering roles.
#### Qualifications
**Key Capabilities to be Successful in the role:**
**ServiceNow Platform Mastery**
Deep technical mastery of ServiceNow's core platform capabilities (data model, flows, integration hub, scripting, UI frameworks, security model, etc.) This foundation enables Solution Architects to design AI Experience solutions that are performant, scalable, and fully leverage the platform's native capabilities rather than working around them. AI Solution Architects have a deep commitment to continuous learning – staying current with platform releases and emerging features.
**Communication & Customer Partnership**
The ability to build trusted relationships with customer platform owners, architects, and CTOs—quickly establishing credibility through technical depth and a consultative approach. This means earning a seat at the table for architectural decisions, shaping technical direction, and becoming a go-to resource customers rely on.
**Execution & Ownership**
Reliable delivery against commitments, with the ability to manage multiple technical workstreams, prioritize under pressure, and drive proof of concepts and design sessions to completion without constant oversight.
**Architectural Design & Solution**
Blueprint The capability to translate customer requirements into comprehensive, scalable solution blueprints that serve as the bridge between sales and implementation. This includes designing end-to-end architectures with performance, integration, and extensibility in mind—giving customers a clear roadmap from vision to reality.
**Proof of Concept Delivery**
Proficiency in rapidly designing and building compelling proof of concepts that validate technical feasibility and demonstrate tangible value. These are focused, high-impact builds that prove the solution works in the customer's context and accelerate their confidence to move forward.
**Cross-functional Collaboration**
The ability to partner effectively with Solution Consultants, Specialists, and Industry Enterprise Architects to ensure AI Experience solutions align with overall account strategy and long-term customer roadmaps. This includes contributing to reference architectures, industry patterns, and reusable assets that scale impact across the organization and accelerate future engagements.
**Technical Discovery & Assessment**
The ability to quickly assess a customer's current technical landscape, integration requirements, and scalability needs—then translate those into AI Experience architectures that are both aspirational and achievable. This includes leading design and architecture sessions that balance innovation with practical implementation constraints.
**Foundational Capability**
The ingrained habit of leveraging AI tools throughout every phase of the sales cycle—from researching customer environments and generating solution blueprints to building proof of concepts and creating reusable assets.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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