基础设施工程师 - 远程
Infrastructure Engineer - Remote
职位概述
基础设施工程师负责企业通信和协作平台的管理、支持、工程及持续改进。该职位专注于语音服务、Microsoft Teams Phone、Operator Connect、RingCentral Fax、会议技术、会议室解决方案、音视频系统、办公室技术部署及业务通信流程。
该职位约70%的工作内容涉及统一通信、语音、会议、音视频系统和会议室技术，剩余30%则聚焦于通信流程支持、文档编写、供应商协调和操作流程优化。
目前，US Anesthesia Partners不招聘居住在加利福尼亚州、夏威夷州或阿拉斯加州的候选人。
该职位的基本薪资预估为每年73,600至125,100美元。最终薪资将根据候选人的技能、经验和资格而定。此薪资范围仅适用于基本工资，不包括奖金或其他补偿。该职位有资格获得年度奖金，但奖金并非保证，将根据公司和个人绩效发放。
职位亮点
主要职责和要求：（理想的候选人应能完成该职位的所有身体要求，无论是否需要合理调整）
· 管理和维护Microsoft Teams Phone和Teams Voice环境。
· 管理Operator Connect供应商、PSTN连接、电话号码分配和运营商关系。
· 配置和维护自动应答、呼叫队列、呼叫路由、语音策略、资源账户及相关Teams Voice设置。
· 管理RingCentral Fax服务、用户访问、路由及相关集成。
· 排查语音质量、呼叫路由、拨号计划、号码分配、传真传送和电信相关问题。
· 协调电话号码的分配、迁移和生命周期管理活动。
· 支持并优化临床、运营和企业团队的通信流程。
· 根据业务需求设计和实施呼叫流程变更和流程改进。
· 管理会议室和办公空间技术。
· 支持音视频系统，包括会议室显示器、摄像头、麦克风、音响系统、无线演示解决方案和数字协作设备。
· 与办公室运营和供应商合作
查看英文原文
Overview
The Infrastructure Engineer is responsible for the administration, support, engineering, and continuous improvement of enterprise communication and collaboration platforms. This role focuses on voice services, Microsoft Teams Phone, Operator Connect, RingCentral Fax, conferencing technologies, meeting room solutions, audio/visual systems, office technology deployments, and business communication workflows.
Approximately 70% of this role is dedicated to unified communication, voice, conferencing, audio/visual systems, and meeting room technologies, with the remaining 30% focused on communication workflow support, documentation, vendor coordination, and operational process improvement.
At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska.
The base pay estimate for this role is $73,600 - $125,100 annually. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for an annual bonus. Bonuses are not guaranteed and are awarded based on company and individual performance.
Job Highlights
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)
· Administers and supports Microsoft Teams Phone and Teams Voice environments.
· Manages Operator Connect providers, PSTN connectivity, phone number assignments, and carrier relationships.
· Configures and maintains auto attendants, call queues, call routing, voice policies, resource accounts, and related Teams Voice settings.
· Administers RingCentral Fax services, user access, routing, and related integrations.
· Troubleshoots voice quality, call routing, dial plans, number assignment, fax delivery, and telephony-related issues.
· Coordinates telephone number provisioning, porting, and lifecycle management activities.
· Supports and optimizes communication workflows for clinical, operational, and corporate teams.
· Designs and implements call flow changes and workflow improvements based on business requirements.
· Administers conference room and meeting space technologies.
· Supports audio/visual systems, including conference room displays, cameras, microphones, speaker systems, wireless presentation solutions, and digital collaboration devices.
· Partners with office operations, and vendors to support new office builds, office relocations, and conference room deployments.
· Participates in site planning and technology design for corporate offices and clinical locations.
· Develops standards for conference rooms, collaboration spaces, and communication technologies.
· Serves as tier 2/3 escalation support for voice, conferencing, and collaboration platforms.
Qualifications
KNOWLEDGE/SKILLS/ABILITIES (KSAs):
Required
· Bachelor’s degree in information technology or equivalent experience.
· 3-5 years of enterprise IT or unified communications experience.
· 2+ years administering Microsoft Teams Phone or enterprise voice platforms.
· Experience supporting Microsoft Teams, Teams Phone, Operator Connect, RingCentral Fax, conferencing platforms, and collaboration technologies.
· Experience with enterprise telephony concepts including SIP, PSTN, dial plans, call queues, and voice routing.
· Experience supporting conference room technology and AV systems.
· Knowledge of structured cabling, telecommunications infrastructure, and office technology deployment.
· Ability to create and maintain technical documentation, operational procedures, call flow diagrams, and support standards.
· Strong troubleshooting and customer service skills.
Preferred
· Microsoft Teams Administrator Associate certification.
· Experience with Teams Rooms solutions.
· Experience supporting office buildouts, renovations, and technology deployments.
· Experience with AV vendors and conferencing technology manufacturers.
· Healthcare industry experience preferred.
*The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Occasional Standing
· Occasional Walking
· Frequent Sitting
· Frequent hand, finger movement
· Use office equipment (in office or remote)
· Communicate verbally and in writing
US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
Originally posted on Himalayas