高级软件工程师，护理自动化
Senior Software Engineer, Care Automation
Toast 通过技术帮助餐厅和本地企业在一个数字化世界中取得成功，帮助商家运营、提升销售额、与客户互动并让员工保持快乐。
Care Automation 团队构建支持 Toast 客户的系统和自动化流程。我们的工作连接了平台、工作流和集成，这些是客户支持代理每天用来快速解决问题并提供良好客户体验的关键工具。
我们正在寻找一位高级软件工程师加入这个团队，帮助塑造这些团队未来的工作方式。你将参与构建强大的技术基础，使 Toast 能够在未来十年及更久持续发展。
在这个职位中，你将设计、构建并负责跨 Salesforce、计费系统、身份验证和 AI 驱动的案例管理流程的后端服务和集成。你将与 Salesforce 开发人员、运营利益相关者和 AI 工程师紧密合作，将复杂的业务流程转化为可靠、可维护的自动化流程。
**日常职责**
- 设计、构建并负责为客户支持代理和整个 Toast 团队的工作流提供支持的后端服务和 API
- 在包括 Salesforce、计费中间件、文档管理和 iPaaS 工作流自动化平台在内的复杂内部和外部系统之间构建和维护集成
- 编写自动化测试并参与代码审查以保持代码质量和系统可靠性
- 监控功能发布，响应事件，并根据性能数据和客户反馈进行迭代
- 与产品、设计和跨职能团队合作，定义需求并实现共同目标
- 利用前沿的 AI 工具来增强你的开发流程，提高速度，并帮助开创新的构建方法——为团队带来创新和生产力的文化。
**你需要具备的条件**
- 5 年以上在大规模生产环境中交付后端系统的经验
- 熟练掌握 Java、Kotlin 或其他面向对象语言
- 熟悉 API 生命周期管理，包括版本控制、文档编写和弃用
- 对查询语言、数据建模和数据分布有深入理解
- 有使用微服务和事件驱动架构的经验
- 计算机科学或相关领域的学士学位，或同等的实际经验
**加分项**
查看英文原文
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Care Automation team builds the systems and automations that power how Toast supports its customers. Our work connects the platforms, workflows, and integrations that our Customer Care Agents rely on every day to resolve issues quickly and deliver a great customer experience.
We are looking for a Senior Software Engineer to join this team and help shape the future of how these teams operate. You will contribute to building a strong technical foundation that will carry Toast through the next decade and beyond.
In this role, you will design, build, and own backend services and integrations spanning Salesforce, billing systems, identity verification, and AI-enabled case management workflows. You will partner closely with Salesforce developers, operations stakeholders, and AI engineers to translate complex business processes into reliable, maintainable automation.
**A day in the life (Responsibilities)**
- Design, build, and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team
- Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms
- Write automated tests and participate in code reviews to maintain code quality and system reliability
- Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback
- Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals
- Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
**What you'll need to thrive (Requirements)**
- 5+ years delivering production backend systems at scale
- Proficiency in Java, Kotlin, or another object-oriented language
- Familiarity with API lifecycle management, including versioning, documentation, and deprecation
- Strong understanding of query languages, data modeling, and data distribution
- Experience working with microservices and event-driven architectures
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience
**Bonus Ingredients (Nice to Have)**
- Hands-on experience building with LLMs in production environments
- Familiarity with Workato or a similar iPaaS platform
- Prior work with Salesforce or other CRM platforms
- Comfort working with React and GraphQL
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy** We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
#LI-Remote
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$159,000—$254,000 USD
Zone B
$138,000—$221,000 USD
Zone C
$125,000—$200,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
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_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._