AVD/网络/语音负责人

• Define and execute the roadmap for infrastructure services, ensuring alignment with business goals and digital transformation initiatives.

• Partner with global and regional IT leaders to deliver secure, scalable, and efficient technology solutions.

• Lead the design, deployment, and optimization of Azure Virtual Desktop environments.

• Drive cost-efficiency and end-user performance improvements across the virtual desktop estate.

• Manage the strategy, implementation, and support of Genesys Cloud.

• Collaborate with business leaders to optimize customer experience.

• Oversee design, security, and operations of enterprise network infrastructure including LAN, WAN, SD-WAN, VPN, and Wi-Fi.

• Lead network modernization and performance initiatives with a focus on resilience and uptime.

• Direct day-to-day IT operations including monitoring, incident management, change management, and capacity planning.

• Ensure IT services are delivered with minimal disruption and meet or exceed SLAs and compliance standards.

• Lead operational risk management and business continuity planning for infrastructure services.

• Oversee lifecycle management of IT assets.

• Implement and manage endpoint security, patching, and configuration standards across the enterprise.

• Drive user productivity initiatives including device standardization, self-service tools, and automation.

• Manage IT support teams to provide timely and effective resolution of issues.

• Lead, mentor, and develop cross-functional infrastructure and support teams.

• Foster a culture of innovation, accountability, and continuous service improvement.

• Serve as the escalation point for high-impact incidents and major operational issues.

Qualification

• Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree

• 15+ years of progressive IT infrastructure experience, including 5+ years in a senior leadership role.

• Proven expertise in:
• AVD and cloud-based desktop services

• Genesys voice platforms (Cloud)

• Network architecture and operations

• IT operations frameworks (ITIL, ServiceNow, monitoring tools)

• Strong track record of leading IT teams in high-availability and customer-facing environments (BPO, telco, or enterprise preferred).

• Excellent leadership, stakeholder engagement, and communication skills.

• Relevant certifications (ITIL, Microsoft, Cisco, Genesys, etc.) are a plus.

Originally posted on Himalayas