供应商服务代表
Provider Service Representative
这是一个远程职位。
关于CloudTop Health Inc.
CloudTop Health是一家总部位于美国的优先授权公司，正在现代化并简化特殊药物的获取方式。我们提供一个安全、协作的在线平台，使患者、医生和药剂师能够共同合作，改善患者获得治疗的途径，并更快地配送处方药。免责声明
本文中关于此职位的描述旨在说明该职位员工的一般工作性质和水平。它并非旨在包含或被解释为对该职位所有职责、责任和资格的全面清单。
职位概述
这是一个远程职位，您需要自带笔记本电脑/台式机以使用公司的工作空间进行在线工作流程。必须具备可靠的互联网连接。提供服务代表职位以流程为导向，每天需要处理一定数量的案件。此流程包括通过电话、传真和电子邮件联系医生办公室，获取需要提交给患者保险公司医疗记录。然后需要更新分配的工作量以反映新的状态。此职位有一个班次，工作时间为东部时间上午9:00至下午5:30，有30分钟的休息时间。
职位目标
· 根据公司政策和程序，协助案例经理进行优先授权和患者援助。
- 负责使用系统获取患者和药品信息并处理案件。
- 与许多人员沟通，包括患者、同事、保险公司和开方人。
- 模范并提供独特且愉快的客户体验。
- 理解并遵守适用的HIPAA法规、专业标准和道德原则。
要求
- 通过在线测速网站（）证明的下载速度超过20Mbps，上传速度超过10Mbps
- 优秀的电话清晰度和音量
- 优秀的英语口语能力
- 有呼叫中心代表或其他类似职位的 proven 工作经验。
- 能够在基于微软或Mac的平台上进行基于互联网的工作流程。
- 具有CRM或呼叫中心运营软件套件的实际操作经验或快速学习能力。
- 有组织能力和时间管理技能。
- 强大的沟通能力，具有解决问题的态度。
福利
- 付费的U
查看英文原文
This is a remote position.
About CloudTop Health Inc.
CloudTop Health is a Prior Authorization company based in the United States that is modernizing and simplifying the way specialty medications are accessed. We provide a secure, collaborative online platform that allows patients, physicians, and pharmacists to work together to improve patients’ access to treatment and deliver prescription drugs faster.Disclaimer
The information herein on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Job Overview
This is a remote position in which you will need to bring your own laptop/PC to utilize company workspace for an online workflow. A reliable internet connection is a must. The Provider Service Representative position is process oriented with a case load that needs to be resolved daily. This process involves contacting doctor's offices via phone, fax, and email for medical records that need to be submitted to the patient's insurance company. Assigned workload then needs to be updated to reflect the new status.This position has one shift with hours of 9:00am - 5:30am EST with a thirty minute break.
Job Objectives
· Assists the case manager in carrying out prior authorizations and patient assistance in accordance with Company policies and procedures.
- Responsible for using systems to obtain patient and drug information and process cases.
- Communicates among many individuals, including patients, co-workers, insurance companies, and prescribers.
- Models and delivers a distinctive and delightful customer experience.
- Understands and follows applicable HIPAA regulations, professional standards, and ethical principles.
Requirements
- Proven internet download speeds of greater than 20Mbps and upload speed of 10Mbps via an online speed test ()
- Excellent telephony clarity and volume
- Excellent English speaker
- Proven work experience as a call center agent or other similar role.
- Ability to work with an internet-based workflow on a Microsoft or Mac based platform.
- Hands-on experience or ability to quickly learn software suites such as a CRM or call center operations.
- Organizational and time-management skills.
- Strong communication skills with a problem-solving attitude.
Benefits
- Paid U.S. holidays
- 10 paid days off per year
- Incentive bonus
Originally posted on Himalayas