Customer Service & Operations Coordinator for a Curtain and Blinds Distributor i
类别：制造业地点：澳大利亚西部王加拉 · 行政支持 ·管理日历，约会和安排。·组织和协调交付，安装和服务调用。·准备报告和行政文件。·处理内部和外部请求和询问。·准确有效地输入和管理销售订单。·协助编写和发送客户报价。·随时关注报价并提供额外信息。·创建和处理购买订单。•与仓库团队协调以确保货物和服务及时交付。·生成和处理客户的账单。· 确认收到客户订单。· 请要求处理订单的任何额外信息。· 正确有效地将客户订單输入 Tall Emu 中。· 将订单分配给适当团队成员。· 在公司系统内发布订单。• 更新订单记录，订单状态和客户信息。· 监测生产过程中的订单进展。·确保订单准确并在所需时间框架内进行处理。· 与内部团队有关订单状况，生产计划和客户需求联系。· 保持精确的订单记录和文档。· 通过电话，电子邮件和网站迅速响应客户的询问。· 提供客户更新和后续情况。· 专业处理客户投诉。· 管理保证要求。· 处理退货和更换。·保持高水平的客户满意度和专业性。沟通 · 管理多个电子邮件收到箱，包括订单和一般询问。• 与客户，供应商，安装人员和内部团队成员联系。· 在需要时向适当部门传递查询。安排 &协调 · 计划交付，安装和服务约会。· 与内部运营团队协调日程。· 确认与客户约会和预订。· 与生产和安装团队密切合作，确保期限达到。·协助协调生产运行和工作流程规划。销售支持。·回答客户的销售询问。·帮助客户提供产品信息和技术问题。·管理网站查询和报价请求提交。·准备并处理报价。·跟踪客户的潜在情况。· 向客户传递细节。
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Category: Manufacturing Industry
Location: Wangara Western Australia Australia
Administrative Support
- Manage calendars, appointments, and scheduling.
- Organise and coordinate Deliveries, Installations, and Service call-outs
- Prepare reports and administrative documents.
- Handle internal and external requests and enquiries.
- Enter and manage sales orders accurately and efficiently.
- Assist with preparing and sending customer quotations.
- Follow up quotations and provide additional information when required.
- Create and process purchase orders.
- Coordinate with Warehouse Team to ensure timely delivery of goods and services.
- Generate and process customer invoices.
Order Processing & Administration
- Confirm receipt of customer orders.
- Request any additional information required to process orders.
- Enter customer orders into Tall Emu accurately and efficiently.
- Assign orders to the appropriate team members.
- Release orders into production.
- Update notes, order statuses, and customer information within company systems.
- Monitor order progress through production.
- Ensure orders are processed accurately and within required timeframes.
- Liaise with internal teams regarding order status, production schedules, and customer requirements.
- Maintain accurate order records and documentation.
Customer Service
- Respond promptly to customer enquiries via phone, email, and website.
- Provide customer updates and follow-ups.
- Handle customer complaints professionally.
- Manage warranty claims.
- Process returns and replacements.
- Maintain a high level of customer satisfaction and professionalism.
Communication
- Manage multiple email inboxes, including Orders and General Enquiries
- Liaise with customers, suppliers, installers, and internal team members.
- Forward enquiries to the appropriate department when required.
Scheduling & Coordination
- Schedule deliveries, installations, and service appointments.
- Coordinate schedules with internal operations teams.
- Confirm appointments and bookings with customers.
- Work closely with production and installation teams to ensure deadlines are met.
- Assist in coordinating production runs and workflow planning.
Sales Support
- Answer customer sales enquiries.
- Assist customers with product information and technical questions.
- Manage website enquiry and quote request submissions.
- Prepare and process quotations.
- Follow up customer leads.
- Forward specialised enquiries to the relevant sales team member.
Purchasing & Supplier Management
- Order materials and supplies including:
- Sand and cement products
- Mapei products
- Cement Australia products
- Packaging materials
- Office supplies
- Production consumables
- Coordinate supplier deliveries.
- Monitor stock levels and reorder supplies when required.
Data Management
- Maintain accurate records and databases.
- Organise company documents using cloud-based systems.
- Update product codes, pricing, and system information.
- Maintain CRM and customer databases.
- Ensure data accuracy across all business systems.
Customer Relationship Management (CRM)
- Update and maintain CRM systems.
- Record customer interactions and notes.
- Assist in managing ongoing customer relationships and communications.
Research & Reporting
- Conduct online research as required.
- Gather and summarise information for reports.
- Generate operational, sales, and production reports.
- Provide administrative support for business improvement initiatives.
DetailsOriginally posted on Himalayas