出海雷达

支付运营专员，COE 泰国 - 支付运营 - 调查

Senior Associate, Payment Operations.COE Pak - Payments Operations - Investigati

职能支持未标注地域
公司Mashreq
薪资未公开
工作地点Pakistan
地域资格未标注地域
时区要求日间重叠约 6 小时，基本正常作息
用工类型Full Time
发布时间12 天前
数据来源Himalayas
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  • 处理调查查询消息，如资金退回、无法申请、修改、BCNR、资金召回、OFAC、FATF 等。
  • 具备对外和对内支付处理的知识。
  • 按照服务级别协议（SLA）对所有查询做出响应，优先处理敏感消息，与其它银行、运营团队、业务线和客服部门保持紧密协调，以促进案件结案。
  • 分析重复性查询，并与助理经理合作提出流程改进建议，以减少重复查询。
  • 根据与业务方达成的矩阵管理调查
查看英文原文
  • Processing of investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF.
  • Working knowledge of payment processing both outward and inward.
  • Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.
  • Analyzing recurrent queries and working with Associate manager to suggest process improvements to reduce repetitive queries.
  • Manage investigation based on the agreed matrices with business

Originally posted on Himalayas

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