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🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍Remote | 💰 £34,000 - £51,000 + share options + Benefits | Hear from the team ✨

⭐ Our People team

Our Employee Relations Specialists partner with others in the People collective to create positive working relationships between Monzo and its people. They collaborate with and support managers to ensure they are skilled to manage various employee relations (ER) issues in their teams, in line with Monzo’s People Policies, applying consistency and fairness throughout.

We’re on the hunt for someone who’s about passionate driving change and improving processes as we continue to scale, and who has Monzo’s empathetic, inclusive and ambitious values in their DNA 🧬

🔑You’ll play a key role by...

• Collaborating with and supporting managers to resolve ER issues fairly and consistently, in line with Monzo’s People policies and agreed service levels;

• Ensure all formal ER cases are logged and managed accurately in the case management system;

• Develop, communicate and implement Monzo-wide People policies and procedures, and ensure existing policies are fit for purpose and comply with all relevant legislation;

• Proactively analyse and use People data to highlight trends and make suggestions to improve engagement and reduce risk;

• Design, deliver and facilitate relevant ER training to managers;

• Provide note-taking support in formal ER cases, where required;

• Stay up-to-date with legislation changes and industry trends and make recommendations for change where required;

• Support other tasks, projects or initiatives in the People collective, where required.

🤩We’d love to hear from you if…

• You have experience in managing a high volume caseload of varied and complex ER cases, including litigation, disputes resolution, union involvements, tribunals whistleblowing and multi-faceted grievances

• You have a detailed understanding of employment law and ER best practice;

• You’re confident managing conflict and giving advice that others may disagree with;

• You’re able to build strong, trusting relationships with multiple stakeholders at various levels of seniority;

• You’re highly organised, able to multitask, and comfortable working with changing priorities;

• You’re passionate about providing empathetic, kind people experiences even in the toughest of circumstances;

• You love problem solving and getting to the root of problems in a fair, consistent, and timely manner;

• You have experience of providing support with tribunal claims and/or early conciliation, working closely with Legal to resolve claims in a timely manner;

It would also be great, but not essential, if you:

• Have experience working in a fast-paced FinTech or Financial Services business;

• Have experience in navigating employee relations across multiple jurisdictions, particularly in the EU and US

• Are CIPD qualified;

• Have experience with Google Suite and Slack

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰£34,000 - £51,000 ➕ share options.

📍This role can be based remotely anywhere in the UK, or our London or Cardiff office

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Application questions

• Recruiter call with a member of the hiring team

• 1 x Values interview and 1x Role Specific interview

This process should take around 3-4 weeks, your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Originally posted on Himalayas