培训师（BPO / 财务）
Trainer (BPO / Finance)
职位描述：
我们正在寻找一位经验丰富的培训师，以支持我们的银行运营账户。培训师将负责提供高质量的培训项目，组织学习活动，并确保员工具备有效履行职责的知识和技能。此职位需要出色的沟通能力、对银行运营的深入了解，以及在虚拟和面对面环境中吸引学习者的能力。
主要职责：
- 开展新员工培训、复习课程和技能提升项目
- 根据业务需求，提供面对面和在线的指导式培训
- 组织讨论、角色扮演和实践练习，以提高学习效果
- 为学员提供指导和建设性的反馈
- 与运营和质量团队合作，识别培训需求和绩效差距
- 监督学员进度，并根据绩效标准推荐认证
- 支持培训材料和模块的开发与更新
任职要求：
- 本科毕业
- 在美国或英国的银行运营和培训领域有2–4年的工作经验，最好是在呼叫中心或共享服务中心环境
- 对虚拟和面对面的指导式培训方法有基本了解
- 出色的沟通、引导和辅导能力
加分项：
- 有美国或英国银行业经验
- 有承销和付款流程的经验
技能与素质：
- 强大的演示和引导能力
- 有效的反馈和辅导能力
- 强大的组织和时间管理能力
- 能够在快节奏、工作安排多变的环境中工作
原始发布于 Himalayas
查看英文原文
Job Summary:
We are seeking an experienced Trainer to support our banking operations account. The Trainer will be responsible for delivering high-quality training programs, facilitating learning sessions, and ensuring employees are equipped with the knowledge and skills needed to perform effectively. This role requires strong communication skills, a solid understanding of banking operations, and the ability to engage learners in both virtual and face-to-face settings.
Key Responsibilities:
- Conduct new hire training, refresher sessions, and upskilling programs
- Deliver instructor-led training (virtual and classroom-based) aligned with business requirements
- Facilitate discussions, role plays, and practical exercises to enhance learning retention
- Provide coaching and constructive feedback to trainees
- Partner with Operations and Quality teams to identify training needs and performance gaps
- Monitor trainee progress and endorse for certification based on performance standards
- Support the development and updating of training materials and modules
Qualifications:
- Bachelor’s Degree graduate
- 2–4 years of work experience in US/UK banking operations and training within a call center or shared services environment
- Basic understanding of training methodologies for both virtual and face-to-face instructor-led sessions
- Excellent communication, facilitation, and coaching skills
Good to Have:
- Exposure to US or UK banking industry
- Experience in underwriting and payouts processes
Skills and Competencies:
- Strong presentation and facilitation skills
- Effective feedback and coaching ability
- Strong organizational and time management skills
- Ability to work in a fast-paced, shifting schedule environment
Originally posted on Himalayas