inbound 支持协调员
Inbound Support Coordinator
*** 这是一个来自菲律宾的远程全职职位，工作时间是美国太平洋时间上午9点到下午5点 ***
我们是谁
我们正在打造房地产的未来——今天。
HomeLight 是一个房地产技术平台，为顶级经纪人、贷款人及其客户提供创新交易。我们的技术让买房和卖房变得更简单，无论是让客户在出售前先买房，找到顶尖的经纪人，还是通过现代的交割流程获得确定性。每年，HomeLight 通过其平台为数千名经纪人和贷款专员促成数十亿美元的住宅房地产交易。我们的愿景是让每笔房地产交易都变得简单、确定且令人满意。
我们的团队每天都在突破界限，同时致力于 HomeLight 的目标和核心价值观，这是我们共同成功的关键因素。
你是谁
你是一个高度有条理且高效的人，能够多任务处理并在规定时间内完成目标。你的职责包括使用 HomeLight 的 HubSpot 工单系统研究客户/经纪人的问题，并相应地提供解决方案。你将接受如何使用 HomeLight 销售应用程序以及如何利用互联网研究适当解决方案的培训。需要稳定的、可靠的互联网连接。
在这里你将做什么
- 处理来自 HomeLight 客户、房地产经纪人以及有兴趣出售房屋的人的来电。
- 回答与房屋出售、HomeLight 服务、先买后卖、报价以及其他客户咨询相关的问题。
- 通过电子邮件和基于 CRM 的支持工单提供及时且周到的支持。
- 解决基本的账户和软件相关问题，包括密码重置和经纪人账户支持。
- 根据需要完成其他客户和经纪人支持任务。
- 记录互动情况，并在我们的 CRM 和支持系统中保持准确的信息。
- 提供一致的专业、富有同理心的“高端”客户服务体验。
你带来的优势
- 出色的电话沟通技巧——你习惯于每天花费数小时在电话上，并与各种各样的人交流。
- 强大的客户服务和书面沟通能力。
- 真正以客户为中心的心态，能够提供高关注度的“高端”体验。
- 有使用 HubSpot、CRM、客户服务或工单软件的经验。
- 在处理客户问题时能够保持冷静、专业和乐于助人。
查看英文原文
*** This is a permanent work from home position from the Philippines, 9am to 5pm US Pacific time ***
Who We Are
We’re building the future of real estate — today.
HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.
Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.
Who You Are
You are a highly organized and efficient individual that can multitask and accomplish goals in a timely manner. Your duties and responsibilities include researching client/agent concerns using HomeLights HubSpot ticketing system and communicating solutions accordingly. You will be trained on how to use HomeLight sales applications as well as use the Internet to research appropriate solutions. A strong, reliable Internet is required.
What You’ll Do Here
- Handle inbound calls from HomeLight customers, real estate agents, and people interested in selling their homes.
- Answer questions related to home selling, HomeLight services, Buy Before You Sell, offers, and other customer inquiries.
- Provide timely and thoughtful support through email and CRM-based support tickets.
- Troubleshoot basic account and software-related issues, including password resets and agent account support.
- Complete other customer and agent support tasks as needed.
- Document interactions and maintain accurate information in our CRM and support systems.
- Deliver a consistently professional, empathetic, and "white glove" customer experience.
What you Bring
- Excellent phone communication skills — you are comfortable spending several hours a day on the phone and communicating with a wide variety of people.
- Strong customer service and written communication skills.
- A genuine customer-first mindset and the ability to provide a high-touch, "white glove" experience.
- Experience working with HubSpot, CRM, customer support, or ticketing software.
- Ability to stay calm, professional, and helpful when handling difficult, unexpected, or high-volume inquiries.
- Strong organization and attention to detail.
Let’s chat!
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