高级业务运营专员
Senior Business Operations Associate
**关于火箭金钱 🔮**
火箭金钱的使命是切实提升数百万人的财务状况。火箭金钱为会员提供对其财务状况的独特理解，以及一系列有价值的的服务，帮助他们节省时间和金钱——最终在他们的财务旅程中获得优势。
**关于团队 🔍**
我们的业务运营团队将信息、优先事项和业务需求转化为协调的行动。我们的工作涵盖四个核心领域：业务洞察与竞争情报、供应商运营、战略对齐与规划，以及执行支持。作为团队的一员，我们挖掘洞察力，加强外部合作，围绕战略统一团队，并建立系统和运营节奏，以帮助公司有效执行。
**关于该职位** 👤
你将协调跨职能流程，维护业务绩效报告，并将业务需求和数据转化为行动。你将在强化我们的运营节奏方面发挥重要作用，确保利益相关者保持一致，交付成果按计划进行，并使重复性工作顺利运行。随着你逐步适应，你将有机会识别模式、改进流程，并利用人工智能和自动化来为战略性工作创造更多空间。
- 维护准确、有信息量的公司业绩报告，包括定期指标审查和关键绩效指标（KPI），同时识别机会，通过自动化指标审查和报告流程，使及时、可作决策的见解传达给正确的利益相关者。
- 与数据团队和业务利益相关者合作，构建能回答关键业务问题的有意义的系统，识别现有信息中的缺口，并将发现整理成可操作的见解。
- 在整个业务中建立牢固的关系，并主动跟进利益相关者，独立解决障碍，弥补差距，推动工作进展。
- 识别重复性的运营摩擦和手动工作，追溯问题的根本原因，并与业务负责人合作改进底层流程，而不是反复处理表象。
- 通过审批流程，保持对供应商续签状态的可见性。负责开放申请的每周状态沟通，跟进延迟的请求，并确保更新传达给正确的利益相关者。
- 确保关键业务指标，包括公司OKR，准确并及时更新，以维持我们的运营节奏触点，使贡献者保持同步。
查看英文原文
**ABOUT ROCKET MONEY 🔮**
Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.
**ABOUT THE TEAM 🔍**
Our Business Operations team turns information, priorities, and business needs into coordinated action. Our work spans four core areas: Business Insights & Competitive Intelligence, Vendor Operations, Strategic Alignment & Planning, and Execution Enablement. As a team, we surface insights, strengthen external partnerships, align teams around strategy, and build the systems and operating rhythms that help the company execute effectively.
**ABOUT THE ROLE** 👤
You’ll coordinate cross-functional processes, maintain business performance reporting, and turn business needs and data into action. You’ll play an important role in strengthening our operating rhythm by keeping stakeholders aligned, deliverables on track, and recurring work running smoothly. As you ramp, you’ll have opportunities to identify patterns, improve processes, and use AI and automation to create more capacity for strategic work.
- Maintain accurate, informative reporting on company performance, including recurring metric reviews and KPIs, while identifying opportunities to automate metric review and report-out workflows so timely, decision-useful insights reach the right stakeholders.
- Partner with the Data team and business stakeholders to build meaningful systems that will answer key business questions, identify gaps in available information, and synthesize findings into actionable insights.
- Build strong relationships across the business and proactively follow up with stakeholders to independently resolve blockers, close gaps, and keep work moving.
- Identify recurring operational friction and manual work, trace issues to their root causes, and partner with business owners to improve the underlying process rather than repeatedly addressing symptoms.
- Maintain visibility into status, deadlines, risks, and ownership for vendor renewals through the approval process. Own weekly status communications for open requisitions, follow through on delayed requests, and ensure updates reach the right stakeholders.
- Ensure key business metrics, including company OKRs, are accurate and updated to maintain our operating rhythm touch points, keeping contributors aligned and deliverables moving through clear, consistent communication.
- Support key recurring meetings preparation, including agenda development, data pulls, materials coordination, and tracking action items through completion.
**ABOUT YOU** 🦄
- You have 2-4 years experience in business operations, program management, consulting, or a cross-functional execution role—preferably in a fast-paced tech or fintech environment.
- You take ownership of outcomes from start to finish. If you begin something, you complete it or explicitly hand it off with clear context.
- You’re systems-minded and resourceful, with a knack for spotting patterns, diagnosing root causes, and designing solutions that scale. You understand how actions and decisions affect interconnected processes and anticipate their downstream impacts.
- You’re comfortable working with data and BI tools like Looker and can translate business questions, metrics, and findings into clear insights and next steps.
- You’re a clear, proactive communicator who surfaces status, blockers, and needs before being asked.
- You’re exceptionally organized and reliable, stay ahead of deadlines, and can manage multiple priorities without letting details slip.
- You’re a people person. You build strong relationships and can create accountability across teams with a ton of empathy, persistence, and sound judgment.
- You’re open to feedback and new ideas, ask questions before making assumptions, and treat colleagues’ problems as shared team problems.
- You’re flexible and adaptable, comfortable with ambiguity, shifting timelines, and jumping into what the operating rhythm needs most.
- You’re curious about AI and automation and have used tools to thoughtfully improve how work gets done.
**WE OFFER 💫**
- Health, Dental & Vision Plans
- Life Insurance
- Long/Short Term Disability
- Competitive Pay
- 401k Matching
- Team Member Stock Purchasing Program (TMSPP)
- [Learning & Development Opportunities](https://www.myrocketcareer.com/working-here/training-and-development/)
- Tuition Reimbursement
- Unlimited PTO
- Daily Lunch, Snacks & Coffee _(in-office only)_
- Commuter benefits _(in-office only)_
Additional information: Salary range of $100,000 - $130,000 + bonus + benefits, based on job-related knowledge, skills, and experience. Base pay offered may vary depending on job-related knowledge, skill, and experience.
_This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws._
_The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring._