远程患者预约专员
Remote Patient Scheduling Specialist
描述 你喜欢帮助人，保持平静在压力下，并在快速的环境中繁荣吗？我们正在寻找经验丰富的英语语言专业人士加入我们的不断增长的远程团队作为患者安排专家。在这个角色中，你将成为重要医疗成像预约的病人首个联系点，从开始到结束提供专业，同情和高效的体验。这是一个强大的客户服务技能的人享有优秀机会，谁喜欢平衡准确性，同情心和生产力，同时工作从家里。你会做什么作为我们的计划团队的一部分，你将：· 专业和自信地响应接入的患者电话 · 在需要跟踪时进行出发电话 · 通过电子邮件回复患者询问 · 安排，重新安排和确认约会 · 正确验证和更新患者信息 · 解释规划要求和预约准备说明 · 与病人和内部团队沟通清楚和专业 · 记录互动时导航多个系统精确 · 每次互动提供特殊的患者体验 合同与赔偿 · 每小时5.50美元 ·每周支付款 ·独立承包商职位时间表 · 月至星期五 ·周末违反 · 预定班时间在早上7点到晚上7点东方时 (EST) 培训你的入勤包括：· 两周付费产品培训 · 一周内置与辅导支持 · 在安装后立即进入生产设备和技术要求公司笔记本电脑将被发送给成功申请人。然而，申请者必须已经拥有符合以下要求的计算机。最低要求是：· Windows 11 计算机 （Mac 设备不支持）· Intel i5处理器或更高的 · 最少16 GB RAM · Webcam · USB 耳机 · 有线以太网连接可靠的纤维互联网 · 安静，专业的工作空间免有干扰 ·第二个监视器 · 备用电源解决方案是强烈的优先，以帮助确保停电期间无间断的生产力。申请过程为了确保公平和一致的招聘流程，所有申请人必须完成每一个阶段。成功的候选人将通过：· 申请表 · 预览问卷 · 一路视频面试 · 直播面试 · 最后面试请注意 · 这一项
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Description
Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment?
We're looking for experienced English-speaking professionals to join our growing remote team as Patient Scheduling Specialists. In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.
This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.
What You'll Do
As part of our scheduling team, you will:
- Answer inbound patient calls professionally and confidently
- Make outbound calls when follow-up is required
- Respond to patient inquiries via email
- Schedule, reschedule, and confirm appointments
- Verify and update patient information accurately
- Explain scheduling requirements and appointment preparation instructions
- Communicate clearly and professionally with patients and internal teams
- Navigate multiple systems while documenting interactions accurately
- Deliver an exceptional patient experience on every interaction
Contract & Compensation
- $5.50 USD per hour
- Paid weekly in arrears
- Independent contractor position
Schedule
- Monday through Friday
- Weekends off
- Shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)
Training
Your onboarding includes:
- Two weeks of paid product training
- One week of nesting with coaching support
- Transition into production immediately after nesting
Equipment & Technical Requirements
A company laptop will be shipped to successful candidates. However, applicants must already have a computer that meets the following requirements.
Minimum requirements:
- Windows 11 computer (Mac devices are not supported)
- Intel i5 processor or higher
- Minimum 16 GB RAM
- Webcam
- USB headset
- Reliable fiber internet with a wired Ethernet connection
- Quiet, professional workspace free from distractions
- A second monitor
- A backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages.
Application Process
To ensure a fair and consistent hiring process, all applicants must complete every stage.
Successful candidates will progress through:
- Application Form
- Prescreen Questionnaire
- One-Way Video Interview
- Live Interview
- Final Interview
Please Note
- This is an English-speaking position.
- All communication during the hiring process will be conducted in English.
- Resumes must be submitted in English to be considered.
Requirements
We're Looking For Someone Who
- Speaks and writes fluent English
- Has excellent communication and active listening skills
- Is patient, empathetic, and professional
- Can build trust quickly with patients
- Is highly organized with exceptional attention to detail
- Is comfortable multitasking across multiple applications
- Works well independently in a remote environment
- Learns new systems quickly
- Maintains accuracy while working efficiently
- Is dependable, accountable, and punctual
Preferred Experience
Candidates with experience in one or more of the following will be highly regarded:
- Medical scheduling
- Healthcare administration
- Medical receptionist
- Patient support
- Call center customer service
- Appointment scheduling
- Healthcare customer service
Originally posted on Himalayas