Technical Support Representative II
职位类型：全日制工作设置：远程/WAH 设备供应：BYOD （带你自己的设备）技术支持代表 II 负责为产品或服务遇到技术问题的客户提供先进的技术支持。该职位将利用技术知识识别和解决问题，并为客户提供及时有效的解决方案。此外，该职位还将提供优秀的客户服务以确保客户满意度和忠诚度。技术支持代表 II 的生活中的一天是什么样子？· 提供对客户，在产品或服务方面遇到复杂技术问题时，同时为客户提供优质的服务。·识别和解决先进技术问题的问题，并为客户提供的及时有效解决方案。·以清晰而简洁的方式向非技术客户沟通技术解决方案。•根据需要，将复杂的问题扩大给高级团队成员。·记录客户互动和技术问题在客户关系管理 (CRM) 系统中。·基于客户反和技术问题提供有关产品改进和增强的反。·通过参加培训计划和持续学习模块不断提高产品，服务和流程的知识 · 根据需要与其他部门合作解决客户问题 · 对客户和同事保持积极，有同情心和专业态度 · 始终遵守公司政策和程序 · 满足相关 KPI 的绩效目标或超过其技术支持代表 III 所需的资格是什么？· 在技术支持角色或相等方面至少12个月经验；· 经验使用 CRM 优先的忍者优惠和福利 · 全职员工 · 竞争力补偿 · 政府授权的福利遵守 · 与公司相匹配的退休节约计划 · 生活保险 · 1日 HMO · 有薪放假，生日假期 ·奖励和激励计划 ·技能培训和个人和专业发展的机会 · 雇员推计划 · 美丽的办公空间 （现场员工）· 每天提供免费午餐 （现场人员）如果你有
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Employment Type:Full-Time
Work Setup: Remote/WAH
Equipment Provision:BYOD (Bring-Your-Own-Device)
The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life of a Technical Support Representative II look like?
- Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service
- Identify and troubleshoot advanced technical problems, and provide timely and effective solutions to customers
- Communicate technical solutions to non-technical customers in a clear and concise manner
- Escalate complex issues to higher-level team members as necessary
- Document customer interactions and technical issues in a customer relationship management (CRM) system
- Provide feedback on product improvements and enhancements based on customer feedback and technical issues
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPI’s
What are the required qualifications of a Technical Support Representative III?
- At least 12 months' experience in a technical support role or equivalent preferred
- Good communication skills, both verbal and written
- Proficiency in using computer applications and software
- Experience using a CRM preferred
Ninja Perks and Benefits
- Full-time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees)
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Originally posted on Himalayas