IT经理支持 - 基础设施与系统
IT Manager Support - Infrastructure & Systems
IT 管理员支持 - 基础设施与系统（远程）
居家办公 | 全职 | 澳大利亚工作时间 |
职位简介
我们正在寻找一位能力出色且亲力亲为的 IT 管理员支持人员，为澳大利亚企业的系统、用户和基础设施的日常 IT 运营提供支持。
与 IT 经理紧密合作，您将帮助确保 Microsoft 环境、服务器、网络和终端用户系统平稳、安全、高效运行。
此职位适合能够快速排查问题、清晰沟通，并从解决到预防全程负责问题的人选。
主要职责
Microsoft 环境（核心重点）
- 管理和支持 Microsoft 365（Exchange、Outlook、Teams、SharePoint、OneDrive）
- 通过 Azure AD / Entra ID 管理用户账户、权限和安全策略
- 支持电子邮件设置、迁移、故障排除以及垃圾邮件/安全控制
系统与服务器支持
- 监控和维护 Windows 服务器（本地和/或云）
- 协助备份、补丁、更新和系统性能
- 支持虚拟环境，如 Hyper-V 或 VMware
网络管理
- 监控和维护局域网/广域网、路由器、防火墙和交换机
- 排查连接问题和中断
- 支持 VPN 访问和远程用户连接
帮助台与用户支持
- 提供硬件、软件和访问问题的初级至中级支持
- 高效解决支持工单并在需要时升级
- 支持入职/离职流程，包括设备设置、电子邮件和系统访问
安全与合规
- 支持端点安全、防病毒和监控工具
- 维护访问控制、多因素认证和安全策略
- 协助备份、恢复流程和数据保护实践
文档与报告
- 维护 IT 文档、用户指南和支持流程
- 跟踪重复性问题及解决方案
- 协助报告系统性能和风险
要求
- 3–5 年以上 IT 支持或系统管理经验
- 在 Microsoft 365 和 Exchange 环境方面有丰富经验
- 熟悉 Windows Server、Active Directory / Azure AD
- 具备网络故障排除经验（路由器、防火墙、VPN）
- 能够独立诊断和解决问题
- 与技术人员和非技术人员都有良好的沟通能力
系统与工具
- Microsoft 365（Exchange、Outlook、Teams、SharePoint、OneDrive）
- Azure AD / Entra ID
- Windows Server
查看英文原文
IT Manager Support - Infrastructure & Systems (Remote)
Work From Home | Full-Time | AU Hours |
About the Role
We are seeking a capable and hands-on IT Manager Support professional to support day-to-day IT operations across systems, users, and infrastructure for an Australian business.
Working closely with the IT Manager, you will help keep Microsoft environments, servers, networks, and end-user systems running smoothly, securely, and efficiently.
This role suits someone who can troubleshoot quickly, communicate clearly, and take ownership of issues from resolution through to prevention.
Key Responsibilities
Microsoft Environment (Core Focus)
- Administer and support Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive)
- Manage user accounts, permissions, and security policies through Azure AD / Entra ID
- Support email setup, migrations, troubleshooting, and spam/security controls
Systems & Server Support
- Monitor and maintain Windows Servers (on-premise and/or cloud)
- Assist with backups, patching, updates, and system performance
- Support virtual environments such as Hyper-V or VMware
Network Management
- Monitor and maintain LAN/WAN, routers, firewalls, and switches
- Troubleshoot connectivity issues and outages
- Support VPN access and remote user connectivity
Helpdesk & User Support
- Provide Level 1–2 support across hardware, software, and access issues
- Resolve support tickets efficiently and escalate when required
- Support onboarding/offboarding including device setup, email, and system access
Security & Compliance
- Support endpoint security, antivirus, and monitoring tools
- Maintain access controls, MFA, and security policies
- Assist with backups, recovery processes, and data protection practices
Documentation & Reporting
- Maintain IT documentation, user guides, and support processes
- Track recurring issues and resolutions
- Assist in reporting system performance and risks
Requirements
- 3–5+ years experience in IT support / systems administration
- Strong experience with Microsoft 365 and Exchange environments
- Solid understanding of Windows Server, Active Directory / Azure AD
- Experience with network troubleshooting (routers, firewalls, VPNs)
- Ability to diagnose and resolve issues independently
- Strong communication skills with both technical and non-technical users
Systems & Tools
- Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive)
- Azure AD / Entra ID
- Windows Server
- Hyper-V / VMware (preferred)
- Networking tools (VPN, routers, firewalls, switches)
- Backup and monitoring tools
What Success Looks Like
- Systems and infrastructure run reliably and securely
- User support requests are resolved efficiently
- Network and server issues are proactively managed
- Security controls and backups are maintained effectively
- Documentation and support processes are kept up to date
Preferred
- Experience with Azure or AWS
- Exposure to cybersecurity tools and best practices
- Experience with backup systems and disaster recovery
- IT certifications (Microsoft, CompTIA, or similar)
Originally posted on Himalayas