客户服务与传播官员（025-1359）
Customer Service and Communications Officer (025-1359)
Looking for Philippines-based candidates
**职位角色:** 客户服务与沟通专员
**薪资范围:** 1,950 AUD - 2,000 AUD / 月 / 15 AUD
**合作类型:** 独立承包商协议
**工作时间:** 该职位将遵循澳大利亚夜班时间，周日到周四晚上，每周30小时，作为独立承包商，您可灵活安排时间。
**我们是谁:** 在Hunt St，我们帮助澳大利亚公司招聘菲律宾的顶级远程人才。对于此职位，您将直接与客户签订独立承包商协议。我们不是外包公司。我们所有的职位都是100%远程办公，您可以在家工作。
**客户是谁:** 我们的客户是一家位于墨尔本的短租住宿企业，管理着超过100套公寓的不断增长的资产组合。凭借十多年的行业经验，该企业专注于创造可靠、管理良好的住宿体验，并在客户服务和日常运营中保持高标准。
**职位概述:** 客户服务与沟通专员是一个关键职位，负责管理公司的客户互动和预订相关任务。这是一个完整的居家办公设置。该职位包括处理客户咨询、维护预订系统，并确保与客户的准确沟通以提供卓越的服务。
每周大约30小时，根据业务和工作量需求，有潜力转为全职岗位。
**主要职责:**
**客户沟通**
- 通过电子邮件、电话和预订平台及时响应客户咨询和预订。
- 使用预存回复和自动消息系统以确保沟通的一致性。
- 处理有关预订、入住和退房的客户请求和问题。
**预订管理**
- 在所有平台上更新和管理预订跟踪系统。
- 监控和处理失败的付款、取消和预订修改。
- 确保预订详情和更新信息准确及时地传达给客户。
**运营协调**
- 与保洁部门合作，确保客户入住准备就绪。
- 确保客户信息和特殊要求在系统中更新。
- 与预订仪表板协作，确保数据的准确性和完整性。
**所需技能和资格**
查看英文原文
Looking for Philippines-based candidates
**Job Role:** Customer Service and Communications Officer
**Compensation range**: $1,950 AUD - $2,000 AUD / Monthly / $15 AUD
**Engagement type:** Independent Contractor Agreement
**Work Schedule:** This role will follow Australian night shift hours, Sunday to Thursday nights, for 30 hours per week, with flexibility in how you manage your time as an independent contractor.
**Who We Are:** At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
**Who The Client Is:** Our client is an established Melbourne-based short-stay accommodation business managing a growing portfolio of more than 100 apartments. With over a decade of industry experience, the business focuses on creating reliable, well-managed stays and maintaining high standards across guest service and day-to-day operations.
**Role Overview:** The Customer Service and Communications Officer is a key role responsible for managing guest interactions and reservation-related tasks for the company. This is a complete work from home set-up. The role includes handling guest inquiries, maintaining reservation systems, and ensuring accurate communication with guests to deliver exceptional service.
Starting at approximately 30 hours per week, with the potential to transition to a full-time role for the right person, depending on business and workload needs.
**Key Responsibilities:**
**Guest Communications**
- Respond promptly to guest inquiries and reservations via email, phone, and booking platforms.
- Use saved replies and automated messaging systems to ensure consistent communication.
- Address guest requests and queries regarding bookings, check-ins, and check-outs.
**Reservation Management**
- Update and manage reservation tracking systems across all platforms.
- Monitor and process failed payments, cancellations, and booking modifications.
- Ensure accurate and timely communication of reservation details and updates to guests.
**Operational Coordination**
- Collaborate with the housekeeping department to ensure readiness for guest check-ins.
- Confirm that guest details and special requests are updated in the system.
- Work with the reservations dashboard to ensure data accuracy and completeness.
**Required Skills and Qualifications:**
- Education: Bachelor’s degree or equivalent.
- Experience: 3-5 years of experience in customer service in Australia, preferably in accommodation or hospitality industries.
- Technical Proficiency: Strong skills in Excel, Word, Cloud-based environment (OneDrive), WhatsApp, Gmail, and willingness to learn new systems. Experience in channel management software like Guesty is preferred.
- Communication Skills: Exceptional written and verbal communication abilities.
- Problem-Solving: Demonstrated ability to resolve issues efficiently and empathetically.
- Time Management: Capability to handle multiple tasks and deadlines effectively.
**Preferred Qualifications**
- Familiarity with booking and reservation systems (e.g., Guesty, Airbnb, Booking.com).
- Previous experience in property management or a similar field.
- Tech-savviness with a proactive approach to adopting new tools and systems.
**Work Arrangement & Expectations:**
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)