销售支持主管
Director, Sales Support
成为我们关怀社区的一员
每年有超过1000万次销售互动，Humana深知，虽然优质产品很重要，但服务的质量才真正定义了我们。我们知道，当我们的会员和潜在客户拥有愉悦且难忘的体验时，会加强他们与我们的联系，并使我们能够将他们的健康放在首位。毕竟，一家有多种方式改善客户生活的健康服务公司，能够以客户为中心开展所有工作。
销售支持总监负责制定、执行和持续改进销售支持运营策略，使销售团队能够实现增长目标并提供卓越的客户体验。该职位负责人需监督支持销售表现的流程、系统、报告、分析、培训、运营效率以及跨职能协作，涵盖多个渠道和市场。
销售支持总监是销售领导、市场、产品、运营、合规和科技团队的关键业务合作伙伴，以确保销售代表拥有必要的工具、资源、洞察力和运营支持，从而有效接触客户并推动业务成果。战略领导
- 制定并执行与组织增长目标一致的总体销售支持策略。
- 与销售领导合作，识别运营机会并消除影响销售表现的障碍。
- 建立并监控关键绩效指标（KPI），以衡量销售支持的有效性。
- 推动持续改进计划，提升生产力、效率和客户成果。
- 领导与新项目、技术及业务流程相关的变革管理。
销售运营与赋能
- 监督销售支持项目、流程和工作流，以提高销售有效性。
- 确保销售团队可以访问准确的销售材料、工具、培训资源和客户信息。
- 与培训与学习团队合作，支持入职培训和持续的销售教育计划。
- 管理销售赋能技术，并推荐能提升采用率和有效性的改进方案。
- 支持区域规划、客户分配、线索管理和管道管理流程。
报告与分析
- 领导仪表盘、报告和绩效指标的开发，以支持销售团队的决策和绩效评估。
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Become a part of our caring community
With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
The Director, Sales Support leads the strategy, execution, and continuous improvement of sales support operations that enable sales teams to achieve growth objectives and deliver exceptional customer experiences. This leader is responsible for overseeing processes, systems, reporting, analytics, training, operational effectiveness, and cross-functional collaboration that support sales performance across multiple channels and markets.
The Director serves as a key business partner to Sales Leadership, Marketing, Product, Operations, Compliance, and Technology teams to ensure sales representatives have the tools, resources, insights, and operational support necessary to effectively engage customers and drive business results.Strategic Leadership
- Develop and execute the overall Sales Support strategy aligned with organizational growth objectives.
- Partner with Sales Leadership to identify operational opportunities and remove barriers impacting sales performance.
- Establish and monitor key performance indicators (KPIs) to measure sales support effectiveness.
- Drive continuous improvement initiatives that enhance productivity, efficiency, and customer outcomes.
- Lead change management efforts associated with new programs, technologies, and business processes.
Sales Operations & Enablement
- Oversee sales support programs, processes, and workflows that improve sales effectiveness.
- Ensure sales teams have access to accurate sales materials, tools, training resources, and customer information.
- Partner with Training and Learning teams to support onboarding and ongoing sales education initiatives.
- Manage sales enablement technologies and recommend enhancements that improve adoption and effectiveness.
- Support territory planning, account assignments, lead management, and pipeline management processes.
Reporting & Analytics
- Lead development of dashboards, reporting, and performance metrics to support decision-making.
- Analyze sales performance trends and provide actionable recommendations to leadership.
- Partner with business intelligence teams to develop forecasting and performance measurement tools.
- Monitor and improve data quality and reporting accuracy across sales platforms.
- Deliver executive-level insights related to sales productivity, conversion, retention, and growth opportunities.
Cross-Functional Collaboration
- Collaborate with Marketing to support campaign execution and lead generation activities.
- Partner with Product and Operations teams to ensure alignment of customer-facing initiatives.
- Work closely with Compliance and Legal teams to ensure sales processes adhere to regulatory requirements.
- Act as a liaison between sales teams and internal business partners to address operational issues and implement solutions.
Team Leadership
- Build, develop, and retain a high-performing Sales Support organization.
- Establish clear performance expectations and accountability measures.
- Mentor managers and team members to enhance leadership capabilities and professional growth.
- Foster a culture of collaboration, innovation, customer focus, and operational excellence.
Use your skills to make an impact
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Finance, Healthcare Administration, or related field.
- 8+ years of progressive experience supporting sales organizations.
- 5+ years of leadership experience managing teams and complex business functions.
- Experience leading sales operations, sales enablement, revenue operations, or sales support functions.
- Strong analytical and problem-solving skills.
- Experience developing and presenting executive-level reporting and recommendations.
- Demonstrated ability to lead cross-functional initiatives and influence stakeholders.
- Experience utilizing CRM platforms, reporting tools, and sales technologies.
Preferred Qualifications
- Master's degree (MBA, MHA, or related field).
- Healthcare, insurance, financial services, or highly regulated industry experience.
- Experience supporting large national sales organizations.
- Knowledge of Salesforce, Power BI, Tableau, or similar analytics platforms.
- Experience leading digital transformation and process optimization initiatives.
- Knowledge of sales forecasting, pipeline management, and customer engagement strategies.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$138,900 - $191,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 10-04-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Originally posted on Himalayas