解决方案工程师
Solutions Engineer
NexusTek 是一家美国的托管IT服务提供商（MSP），为中小型企业提供服务。我们擅长处理IT的复杂性，如云服务、网络安全、文档管理、数据备份与保护等。我们的使命是消除技术难题，让客户专注于核心业务。
如果你在当前的IT工作中感到停滞不前，那么在 NexusTek 不会如此——MSP世界中没有两天是相同的！这是一个快节奏、不断变化的IT售前职位，需要与客户互动以了解他们的技术需求并提升他们的技术效率。
工作时间：周一至周五本地时间上午8:00至下午5:00，根据需要可能有额外时间支持客户。
地点：居家办公，必须位于太平洋时区，强烈偏好加利福尼亚州、华盛顿州或西雅图地区。
出差：最多20%
你是什么样的人
一位积极主动、独立的售前解决方案工程师，能够将技术专长、商业意识和批判性思维结合，设计符合客户业务目标的技术解决方案。作为值得信赖的顾问，解决方案工程师在托管服务、云、AI、网络安全、网络、数据保护、合规性和数字化转型项目中开发安全、可扩展且以结果为导向的解决方案，并与销售、交付和客户利益相关者合作，推动客户成功。
你知道如何：
- 为客户项目的销售、设计和交付提供建议，包括但不限于IT托管服务计划、云迁移和AI解决方案。
- 评估现有的IT环境，并以直观的方式向现有和潜在客户清晰地传达建议。
- 为客户提供详细的工作范围（SOW）文档，用于内部指导。
- 制定与客户或潜在客户的预算、IT和业务目标相匹配的预算。
- 分析、准备并为所负责客户组合中的每个客户进行季度业务回顾（QBR）。
- 参与销售团队的早期客户互动。
- 与客户执行官、客户经理、销售运营和现场人员合作，为现有和潜在客户提供优质服务。
- 在快节奏的托管IT服务环境中工作，同时处理多个并行的客户提案。
你在以下技术方面具备售前技能：
- MS Office 365 - Entra ID, Intune, MFA 等
- Microsoft Cloud Solutions（如 Azure、Microsoft 365）
- Cybersecurity（如防火墙、入侵检测系统、端到端加密）
- Networking（如 SD-WAN、路由和交换）
- Data Protection & Backup（如 Veeam、Dell EMC、AWS Backup）
- Compliance（如 SOC 2、GDPR、ISO 27001）
- Cloud Migration（如 AWS、Azure、Google Cloud）
- AI/ML（如 Azure AI、Google AI、TensorFlow、PyTorch）
查看英文原文
NexusTek is a U.S based, managed IT service provider (MSP) to small and medium sized organizations. We excel in tackling the complexities of IT, such as cloud services, cyber-security, document management, data back-up and protection, and more.Our mission is to take awaytechnologyheadaches allowing our clients to focus on their core business.
Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever-changing IT presales position thatengages our clients in the process to understand theirtechnologyneeds and enhance theirtechnologyefficiencies.
Working Hours:Monday – Friday 8:00 am to 5:00 pm local hourswith after hours as needed to support clients.
Location:Work from home and must be located in PST with a strong preference for California, Washington state or Seattle.
Travel: Up to 20%
Who you are
A proactive and independent presales Solutions Engineer who combines technical expertise, business acumen, and critical thinking to design solutions that align technology with client business objectives. Acting as a trusted advisor, the Solutions Engineer develops secure, scalable, and outcome-focused solutions across managed services, cloud, AI, cybersecurity, networking, data protection, compliance, and digital transformation initiatives while partnering with sales, delivery, and client stakeholders to drive customer success.
You know how to:
- Consult on the sale, design, and delivery of IT products and solutions for projects including but not limited to IT managed service plans, cloud migrations, and AI solutions.
- Assess existing IT environments and confidently articulate recommendations in an illustrative manner to current and prospective clients.
- Develop detailed Statement of Work documents for Client and internal guidance
- Create budgets that map to the client or prospective clients’ budget, IT, and business goals.
- Analyze, prepare, and deliver Quarterly Business Reviews (QBR) for each client in your assigned portfolio.
- Participate with the sales team on early-stage prospect interactions.
- Partner with the Client Executives, Account Managers, Sales Operations, and field staff to deliver excellent service to current and prospective clients.
- Work in a fast-paced Managed IT Services environment working on multiple, concurrent client proposals.
You have presales skills in the following technologies:
- MS Office 365 - Entra ID, Intune, MFA, etc.
- Microsoft Copilot & Copilot Cowork
- Microsoft-based servers and workstations
- Private and public cloud services - Azure, AWS, GCP, Nutanix
- AI technologies and adoption
- Cybersecurity services - EDR, MDR, SIEM, SOC, SOAR, etc.
- Backup and disaster recovery solutions
- Network firewalls and managed switches
- Knowledge of compliance frameworks - SOC2, CMMC, etc.
- Existing Certifications are a plus - Microsoft, AWS
Pay and Benefits
This is a full-time position located in the United States and performed remotely with some travel.
Estimated Starting Salary/Wage Range:$115,000+ annually along with On Target Incentives (OTI),less applicable withholdings and deductions, paid on a semi-monthly basis(The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees]skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note thatthe majority ofindividuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
In addition tolegally-requiredbenefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOutemployee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
We’re happy to provide our comprehensive benefits guide.Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process-Typical interview process for this role:
Application Stage-Thanks for showing interest!
- Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
- Culture Index is offered in 30 languages - request in your native language!
- Culture Index Link:
Screening Stage-Let's get to know each other!Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
Interview Stage– We’ll dive into your experience more in depth(Subject to change depending on availability)
- One hoursoft skill and technical interview with the hiring manager
- One hour follow up interview with a peer member of the team
- 30minutefollow up interview
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
NexusTek participates in E-Verify for all US Employees
Please be aware of potential recruitment fraud and fake social media pages.NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.
All communications with NexusTek professionals willonlybe sent or ADP email address andneveroriginate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page:or
Originally posted on Himalayas