生产项目协调员
Production Project Coordinator
关于公司
Frontier通过连接全球有才华的专业人士，帮助成长中的公司打造高绩效的远程团队。我们与客户紧密合作，了解他们的业务需求，找到优秀的候选人，并从招聘到入职全程支持招聘流程。
关于客户
TVP是一家位于纽约市的品牌商品公司，帮助企业和非营利组织以及消费者品牌通过定制商品、企业礼品、制服和活动套装来展现他们的品牌形象。自2012年成立以来，公司已扩展服务，包括端对端的商品生产、电子商务解决方案以及内部的仓储和物流服务。
关于职位
作为生产项目协调员，你的工作是确保列车准时出发。每一份订单都准确、按时发出，不会给客户或供应商带来意外。
你将加入生产团队，向订单管理主管汇报，并与创意客户经理密切合作。客户批准订单后，你将在专有的订单系统中处理该订单，将其发送给合适的制造商，并持续跟进直到发货并收到发票。
这是一个订单量大的环境，同时有许多订单和供应商在进行中。你需要具备项目经理的思维：清楚每份订单的进展，下一步需要做什么，以及谁需要跟进。你会得到订单管理主管的支持，但你需独立推动所负责的订单。
你将负责的工作
· 在客户批准后尽快在专有系统中处理新订单，并保持所有未完成订单的最新状态。
· 向制造商和供应商提交订单，在生产开始前确认规格、数量、价格和发货日期。
· 每日跟踪所有未完成工作的状态，并尽早向订单管理主管和客户经理报告延误、错误或风险。
· 编制并发送每日状态报告，涵盖所有在产订单，按状态分类，让团队了解哪些订单在计划内、哪些延迟或需要关注。
· 为每份订单维护完整的文件记录，包括采购订单（PO）、供应商形式发票、发票、发货更新、追踪信息和发货方式。
· 核对供应商发票与采购订单和形式发票，并与财务部门协调以确保供应商准确且按时付款。
· 作为供应商在订单问题上的日常联系人
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About Us
Frontier helps growing companies build high-performing remote teams by connecting them with talented professionals from around the world. We work closely with our clients to understand their business needs, identify strong candidates, and support the hiring process from sourcing through onboarding.
About the Client
TVP is a New York City-based branded merchandise company that helps businesses, nonprofits, and consumer brands bring their identities to life through custom merchandise, corporate gifts, uniforms, and event kits. Since launching in 2012, the company has expanded its services to include end-to-end merchandise production, eCommerce solutions, and in-house fulfillment and logistics.
About the Role
As a Production Project Coordinator, your job is to make sure the trains leave the station on time. Every order goes out accurately, on schedule, and without surprises for the client or vendor.
You’ll sit on the production team, reporting to the Order Management Lead and working closely with Creative Client Managers. Once a client signs off on an order, you’ll process it in the proprietary order system, place it with the right manufacturer, and keep it moving until it ships and the invoice is paid.
This is a high-volume environment with many orders and vendors moving at once. You’ll need a project manager’s mindset: know where each order stands, what needs to happen next, and who needs a follow-up. You’ll have support from the Order Management Lead, but you’re expected to drive your assigned orders forward independently.
What You’ll Do
- Process new orders in the proprietary system as soon as client approval comes in, and keep every open order current.
- Submit orders to manufacturers and vendors, confirming specifications, quantities, pricing, and ship dates before production begins.
- Track daily status across all open jobs and flag delays, errors, or risks to the Order Management Lead and Client Managers early.
- Build and send a daily status report covering every order in production, organized by status, so the team knows what’s on track, late, or needs attention.
- Maintain a complete paper trail for every order, including purchase orders (POs), vendor proformas, invoices, shipping updates, tracking, and shipping methods.
- Check vendor invoices against POs and proformas, and coordinate with Finance to ensure vendors are paid accurately and on time.
- Serve as the day-to-day contact for vendors on order questions, changes, and follow-ups.
- Use AI tools to manage a large order volume, such as summarizing status, catching document mismatches, and drafting vendor follow-ups.
- Spot recurring process problems and suggest fixes to prevent the same mistakes from happening again.
What You Bring
- 2+ years of hands-on experience in order management, production coordination, purchasing, or a similar role.
- Exceptional organization and the ability to manage dozens of open orders across multiple vendors while knowing the status of each.
- Strong attention to detail, including catching incorrect quantities on POs or pricing discrepancies against vendor proformas.
- A clear understanding that the goal is to keep orders accurate and moving—not simply to update their status. You take ownership of documentation, persistent follow-up, and timely escalation.
- A strong sense of urgency and follow-through. You respond promptly, pursue outstanding answers, and don’t let orders sit idle because someone hasn’t replied.
- Good judgment when managing competing deadlines: you prioritize effectively, handle routine issues independently, and know when to involve the Order Management Lead.
- The ability to work proactively without constant supervision, keep commitments, and close the loop without repeated reminders.
- Comfort using AI tools in daily work, with an interest in using them to work faster and catch more errors.
- Strong written communication with vendors and internal teams, including following up until you get an answer.
- The ability to learn new software quickly; training will be provided on the proprietary system.
Nice to Have
- Experience with Finance or Accounts Payable, including invoice matching, vendor payments, or account reconciliation.
- Experience working with manufacturers, especially overseas manufacturers or multi-vendor production.
- Familiarity with shipping methods, freight, and tracking logistics.
How We’ll Measure Success
- Orders are processed accurately, with a success rate as close to 100% as possible.
- Orders are placed and shipped on schedule, with delays flagged early rather than discovered late.
- Every order has a complete, accurate document trail that anyone on the team can easily access.
- Vendors are paid accurately and on time.
- Orders move forward without routine reminders from the Order Management Lead. Outstanding items receive timely follow-up, and at-risk orders always have a clear next step—not just a status update.
Role Details
Company: TVP
Location: Remote
Employment Type: Full-Time