Customer Service Representative (Payment Support)
工作设置：远程合同类型：全日制：9PM-6AM PHT （可变化）◎M-F 设备：BYOD （带你自己的设备）开始日期：尽快 客户服务代表 （支付支持）的生活中的一天是什么样子？·建立，更新和维护我们的特定支付供应商数据库 ·自行提供商的接触 （电子邮件，电话等）来收集和验证信息 ·积极识别并标记不一致性，缺失数据或潜在问题 ·与内部团队进行清晰沟通以解决问题并确保准确从初步 ·迅速和专业地响应通过电话，电子邮件或聊天来询问客户 · 提供对产品和服务的准确信息给客户 · 及时有效地解决客户问题 · 随访客户以确保他们的问题已得到满足的解决 · 在组织中正确，精确记录客户互动 CRM · 遵守公司政策和程序 · 实现或超越相关 KPI 的绩效目标 ·通过参加培训计划和持续学习模块不断提高产品，服务和流程知识 · 与其他部门合作如有需要 · 对客户和同事保持积极，同情心态度和专业态度。· 履行其他职责：客户服务代表 （支付支持）所需资格是什么？· 最少有2年的前期客户服务经验，最好是在呼叫中心环境中·如收费，发票或处理支付等财务相关经验 · 对细节和准确性特别关注 ·强大的批判性思维能力和问明确的思考能力 ·高度组织，可靠且与后续工作一致 · 与系统，重复的工作流程和接触 （包括电话通讯）有舒适的工作能力 · 能够独立工作，同时知道何时升级问题 · 经验运营支持，数据输入或管理角色是个优点 （不必需）· 语言和书面的强大的沟通技能 · CRM 的知识和经验是一个优势 · 在使用计算机和各种软件应用程序方面熟练 · 解决问题的能力强大 · 对细节高度关注 Ninja 福利和好处 ·竞争性补偿 ·遵守政府要求的好处 ·退休
查看英文原文
Work Setup: Remote
Contract Type: Full Time
Schedule:9PM-6AM PHT (Subject to change) | M-F
Equipment:BYOD (Bring your own device)
Start Date: ASAP
What does a day in the life of a Customer Service Representative (Payment Support) look like?
- Build, update, and maintain our payments-specific supplier database
- Own supplier outreach (email, phone, etc.) to collect and verify information
- Identify and flag inconsistencies, missing data, or potential issues proactively
- Communicate clearly with internal teams to resolve questions and ensure accuracy from the start
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of a Customer Service Representative (Payment Support)?
- Minimum of 2 years of previous customer service experience, preferably in a call center environment
- Financial related experience such as billing, invoicing or processing payments
- Exceptional attention to detail and accuracy
- Strong critical thinking skills and ability to ask clear, thoughtful questions
- Highly organized, dependable, and consistent with follow-through
- Comfortable working with systems, repetitive workflows, and outreach (including phone calls)
- Able to work independently while knowing when to escalate issues
- Experience in operations support, data entry, or administrative roles is a plus (not required)
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM is a plus
- Proficient in using computers and various software applications
- Strong problem-solving skills
- Strong attention to detail
Ninja Perks and Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Beautiful facility & Free Meals for onsite positions
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Originally posted on Himalayas