虚拟客服代表 / 远程
Virtual Customer Service Representative / Remote
职位：虚拟客户服务代表语言：英语，西班牙语 在 Whizz,我们的使命是通过提供可靠和方便的电子移动解决方案来彻底改变交付司机的运输。我们提供灵活的车辆所有权选择，使电动交通能够获得访问性并赋予我们的客户成功。随着 Whizz 继续发展，我们正在寻找一个虚拟客服代表，谁将通过现场视频连接支持远程访问我们的地点的客户。在这个角色中，你将通过安装在我们的位置上的监控器协助客户。当客户到达时，他们将能够通过视频连接与你联系，在那里你会引导他们，回答问题并帮助解决常见的服务请求。你的目标将是提供快速，友好和明确的协助，确保客户获得相同水平的服务，就像代表在现场一样。新客户责任：· 帮助客户选择合适的自行车，电池，配件和服务 · 解释自行车功能，订阅计划和定价 · 帮助用户注册，创建帐户和完成支付 · 使用销售技术转换潜在客户为订阅者现有客户：· 支持客户订阅问题，支付和账号问题 · 从远程帮助客户解决基本的自行车或服务问题 · 与运营团队协调服务请求和后续行动 · 在保持高水平的满意度的情况下解决客户关注的问题和反对意见 客户沟通：· 为客户提供清晰，准确和友好的通信 ·通过聊天和消息工具与内部团队协调解决客户需求 · 与我们的骑手社区建立信任和长期关系 要求 · 母语或流利西班牙语 ·流利英语 （C1 - C2级）· 客户支持，销售或呼叫中心工作经验2年以上 · 一天内在摄像头上舒适地工作和通过直播视频协助客户 · 在快速环境中多任务并保持组织能力 · 使用 CRM 系统和生产力工具的舒适性 · 高速度互联网连接和耳机最初发布于喜马拉雅山
查看英文原文
Position: Virtual Customer Service Representative
Languages: English, and Spanish
At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.
As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.
In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.
Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.
Responsibilities
New customers:
- Help customers choose the right bike, battery, accessories, and services
- Explain bike features, subscription plans, and pricing
- Assist customers with signing up, creating accounts, and completing payments
- Use sales techniques to convert potential customers into subscribers
Existing customers:
- Support customers with subscription questions, payments, and account issues
- Help customers troubleshoot basic bike or service issues remotely
- Coordinate service requests and follow-ups with the operations team
- Address customer concerns and objections while maintaining a high level of satisfaction
Customer communication:
- Provide clear, accurate, and friendly communication to customers
- Coordinate with internal teams via chat and messaging tools to resolve customer requests
- Build trust and long-term relationships with our rider community
Requirements
- Native or fluent Spanish
- Fluent English (C1 - C2 level)
- 2+ years of experience in customer support, sales, or call center roles
- Comfortable working on camera and assisting customers via live video throughout the day
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using CRM systems and productivity tools
- High-speed internet connection, and headset
Originally posted on Himalayas