行政与客户服务主管（中英文双语）| 远程
Admin & Customer Service Executive (Bilingual: CN & EN) | Remote
我们代表客户进行招聘，客户是一家位于新加坡的移民咨询公司，专注于新加坡永久居留权（PR）和公民身份申请。该公司致力于提供专业的移民咨询服务和高标准的客户服务。
作为高级行政与客户服务主管，您将支持客户在整个移民申请过程中的需求。这个全远程职位包括管理申请文件、与客户密切沟通、提供清晰的指导，并确保从入职到提交后的跟进过程中体验顺畅。
工作安排：全远程（居家办公），遵循新加坡公共假期。
主要职责
- 管理并协调客户的新加坡PR和公民身份申请。
- 定期与客户沟通，收集、核实并整理支持性文件。
- 提供关于文件要求和申请流程的清晰准确指导，同时及时了解相关的新加坡移民政策和法规。
- 根据每位客户背景和情况撰写个性化且有说服力的推荐信。
- 确保申请文件和相关材料准确、完整，并符合相关要求。
- 在整个申请过程中提供专业且及时的客户服务，从入职到提交后的支持。
- 及时回应客户咨询并协调必要的后续行动。
- 保持准确的数字记录、申请跟踪和客户信息。
- 支持管理层分配的临时行政任务和项目。
要求
- 最低学历为酒店管理、大众传播、物流、工商管理或相关领域的大专文凭。
- 至少3年客户服务、行政或其他面向客户的岗位经验。
- 普通话和英语口语及书面表达能力优秀，因为该职位需要与讲普通话的客户进行大量沟通。
- 具备良好的沟通能力和人际交往技巧，以客户为中心。
- 注重细节，能够准确高效地处理大量文件。
- 有条理，具备良好的时间管理能力，能够在快节奏的环境中优先处理多项任务。
- 适应在完全远程的工作环境中独立工作。
- 福利与待遇
- 全远程（居家办公）
- 季度绩效奖金
查看英文原文
We are hiring on behalf of our client, a Singapore-based immigration consultancy specializing in Singapore Permanent Residence (PR) and Citizenship applications. The firm is committed to providing professional immigration advisory services and a high standard of client support.
As a Senior Admin & Customer Service Executive, you will support clients throughout their immigration application journey. This fully remote role involves managing application documentation, communicating closely with clients, providing clear guidance, and ensuring a smooth experience from onboarding through post-submission follow-up.
Work Arrangement: Fully Remote (WFH), following Singapore public holidays.
Key Responsibilities
- Manage and coordinate clients' Singapore PR and Citizenship applications.
- Communicate regularly with clients to collect, verify, and organize supporting documents.
- Provide clear and accurate guidance on documentation requirements and application procedures, while keeping up to date with relevant Singapore immigration policies and regulations.
- Draft personalized and compelling cover letters based on each client's background and circumstances.
- Ensure applications and supporting documents are accurate, complete, and compliant with relevant requirements.
- Provide professional and responsive customer service throughout the application process, from onboarding to post-submission support.
- Respond promptly to client inquiries and coordinate any required follow-up actions.
- Maintain accurate digital records, application trackers, and client information.
- Support ad hoc administrative duties and projects assigned by management.
Requirements
- Minimum Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a related field.
- Minimum 3 years of experience in customer service, administration, or another client-facing role.
- Strong proficiency in both spoken and written Mandarin and English, as the role involves extensive communication with Mandarin-speaking clients.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Strong attention to detail, with the ability to manage a high volume of documentation accurately and efficiently.
- Well-organized with good time management skills and the ability to prioritize multiple tasks in a fast-paced environment.
- Comfortable working independently in a fully remote environment.
Benefits & Perks
- Fully Remote (Work From Home)
- Quarterly Performance Bonus
- Medical Claims
- Birthday Allowance
- Career Growth and Development Opportunities
Note: This role follows Singapore public holidays.
Originally posted on Himalayas