资深产品经理，企业级
Principal Product Manager, Enterprise
Toast 创建技术，帮助餐厅和本地企业在一个数字化世界中取得成功，帮助商家运营、提升销售额、与客户互动并让员工保持快乐。
作为企业级首席产品经理，您将与工程、设计及跨职能团队合作，致力于解决 Toast 最大和最复杂的客户的重大技术挑战。您将通过确保平台以使我们的客户每天都能成功的方式运行，来实现客户价值。您将与外部商业合作伙伴、技术团队和集成团队进行协作，并与 Toast 自己的企业研发团队合作。在此职位上，您将推动战略功能、集成和平台产品的路线图和交付，从而释放短期和长期的业务价值。
**日常职责：**
- 通过执行和影响，负责 Toast 企业部门最关键产品领域的产品策略
- 推动旨在支持 Toast 企业全服务客户的特性路线图
- 在快节奏的敏捷环境中，通过创建、优先排序和梳理用户故事来积极管理团队的待办事项
- 监控团队的流程和系统健康指标，以确保最佳质量和速度
- 与技术文档和研发赋能团队合作，准确向内部利益相关者传达产品更新，倡导在整个 Toast 全服务客户群中采用和使用
- 制定和维护长期战略路线图，持续改进 Toast 对全服务企业客户的市场契合度
- 在更广泛的 Toast 研发组织中协作、倡导和推广产品功能和客户需求
- 与上市团队紧密合作，包括解决方案、销售、产品和客户营销等，以实现您的战略愿景。
- 积极采用和倡导使用 AI 工具，以加速产品发现、简化执行并探索新的产品体验——帮助塑造我们如何构建和构建什么。
**您需要具备的条件：**
- 有在软件开发生命周期各个阶段（从构思到客户交付）工作的经验
- 有推动跨团队项目并建立与各种个性的人际关系的经验
- 强大的项目管理和沟通能力；注重细节，并具有良好的倾向
查看英文原文
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As Principal Product Manager, Enterprise, you will work with engineering, design and cross-functional teams dedicated to solving mission-critical technology challenges for Toast’s largest and most complex customers. You will deliver customer value by ensuring the platform works in ways that make our customers be successful each and every day. You will lead engagements with external business partners, technology teams and integration teams as well as work with Toast’s own Enterprise R&D team. In this role, you will drive the roadmap and delivery of strategic features, integrations and platform offerings that unlock both near term and long term business value.
**A day in the life (Responsibilities):**
- Own product strategy through execution and impact for one or more of Toast Enterprise’s most critical product areas
- Drive roadmap of features aimed at supporting Toast’s Enterprise full-service customers
- Actively manage your teams’ backlogs through the creation, prioritization, and grooming of user stories in a fast paced agile environment
- Monitor your teams’ process and system health metrics to ensure optimal quality and velocity
- Work with the Technical Documentation and R&D Enablement teams to accurately communicate product updates to internal stakeholders, advocate for adoption and usage throughout Toast’s FSR customer base
- Develop and maintain a long-term strategic roadmap to continuously improve Toast’s product market fit for full-service enterprise customers
- Collaborate, advocate and evangelize product capabilities and customer needs across the broader Toast R&D organization
- Partner closely with go-to-market teams including Solutions, Sales, Product & Customer Marketing and others in service of your strategic vision.
- Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.
**What you'll need to thrive (Requirements)**
- Prior experience working within software development life cycle stages from ideation through customer delivery
- Experience driving cross-team initiatives and building interpersonal relationships with a range of personalities
- Strong program management and communication skills; detail oriented and will a bias towards action
- Experience with Enterprise software development, requirements writing and process
- A proven track record of success working directly with customers, external development teams and partners to deliver value and ensure alignment across different parts the business
- 5+ years product management experience at a senior level
- Ability to prioritize workload, meet deadlines, and problem solve using creativity and strong analytical skills
**Special Sauce (Nice to have):**
- Experience working with Enterprise customers, account management and/or client development
- Experience leading through influence and advocacy
- Knowledge of restaurant and hospitality industry
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$190,000—$304,000 USD
Zone B
$165,000—$264,000 USD
Zone C
$149,000—$238,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
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_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._