Customer Success Manager
描述说明：我们目前不积极招聘这个角色，但我们总是很高兴能与特殊的人联系。如果你感兴趣的话，请随时申请，如果现在或将来有可能适合的应用程序，我们将联系你。我们正在寻找一个主动的客户成功经理，以合作和客户，了解他们的目标，并提供实施培训，推动产品采用。理想的候选人结合战略思维和强大的临床背景在 PT 或医疗保健领域，擅长解决客户挑战，并且可以通过卓越的沟通和跨团队协作促进增长。你将帮助客户实现有意义的，可测量的结果，同时确定扩张机会。责任 · 上线，培训和启动：在新客户上，进行虚拟和亲身培训会议并创建针对每个客户独特需求的定制成功计划来帮助客户达到他们的目标。· 客户关系管理：作为分配客户的主要接触点，积极沟通以确保与目标一致。通过定期会面评估满足度和识别增长领域建立和维护强大的客户关系。· 主动通信和问题解决：密切合作与销售，支持和产品团队来解决客户需求并在升级之前解决问题。监测客户参与和使用以确定任何障碍，提醒内部团队并提出必要的解决方案。· 宣传和产品配合：作为组织内的客户倡导者，提供反，为产品开发提供信息，并倡导客户需求。· 数据驱动跟踪和报告：追踪关键指标和 KPI 与客户成功，满意度和参与相关的月份报告。创建和共享每月报道，以向客户和内部团队提供清晰更新进展。·制定战略推动整个组织采用。· 遵循 CSM 手册，同时建议改进流程。要求 · 在相关领域获得本科学位 - 优先事项。· 在客户成功，账户管理或相应职位方面有前的经验 （2年以上）. · 医疗保健行业和/或软件作为服务 (SaaS) 的知识最好。最初发布在喜马拉雅山。
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Description
NOTE: We’re not actively hiring for this role right now, but we’re always excited to connect with exceptional people. If you’re interested, feel free to apply—we’ll reach out if there’s a potential fit now or in the future.
We are seeking a proactive Customer Success Manager to partner with clients, understand their goals, and deliver implementation training that drives product adoption. The ideal candidate combines strategic thinking with a strong clinical background in PT or healthcare, excels at solving client challenges, and can foster growth through exceptional communication and cross-team collaboration. You'll help clients achieve meaningful, measurable outcomes while identifying opportunities for expansion.
Responsibilities
- Onboarding, Training and Enablement: Onboard new clients, Conduct virtual and in-person training sessions & create customized success plans tailored to each client’s unique needs to help clients achieve their goals.
- Client Relationship Management: Serve as the main point of contact for assigned clients, proactively communicating to ensure alignment on goals. Build and maintain strong client relationships by regularly assessing satisfaction through recurring meetings and identifying areas for growth.
- Proactive Communication and Issue Resolution: Partner closely with Sales, Support, and Product teams to address client needs and solve issues before they escalate. Monitor client engagement and usage to identify any obstacles, alerting internal teams and proposing solutions where needed.
- Advocacy and Product Alignment: Act as a client advocate within the organization, providing feedback to inform product development and advocating for client needs.
- Data-Driven Tracking and Reporting: Track key metrics and KPIs related to client success, satisfaction, and engagement. Create and share monthly reports to provide clients and internal teams with clear progress updates.
- Develop strategies to drive organization-wide adoption.
- Follow CSM playbook while suggesting process improvements.
Requirements
- Bachelor's degree in a relevant field - PT preferred.
- Previous experience in Customer Success, Account Management, or a related role (2+ years).
- Knowledge of the healthcare industry and/or software as a service (SaaS) preferred.
Originally posted on Himalayas