Partners Operations Specialist
澳大利亚成立的 FP 市场集团公司是一家成熟的多级监管经纪商，在澳大利亚提供交易者对外汇，指数，商品，股票和加密货币进行 CFD 交易。我们正在增长并寻求招聘合作伙伴关系专业人士。在这里你将发挥重要作用，以支持我们的合作伙伴，确保流运营。这是一个具有专业，友好性和结果驱动文化的全球企业加入的一个令人兴奋的机会。向：合作伙伴负责人 支持与运营责任：·协助资金相关人员 /IBs /管理员和其他公司合作伙伴的上网。·协助合作伙伴的日常运营任务部门，如合作伙伴连接，提款，佣金支付和故障解决 ·帮助监控附属公司和 IB 活动以优化合作伙伴的表现并报告可疑的活动 ·教育合作伙伴在公司平台，交易产品，开户/存款和退款程序上 ·积极努力保留现有业务和重新激活合作伙伴 ·更新合作伙伴团队社交媒体频道 ·通过电话，直播聊天和电子邮件与相关机构保持直接联系，确保卓越的服务标准和忠诚度 · 根据公司政策，道德和伦理规范执行谨慎的方法和适当的勤奋对监管框架进行工作 · 与团队合作确保 KPI 得到满足 · 支持并协助所有部门按要求候选人资料：· 英语流利 · 优惠但不必需，其他语言流利 · 在客户服务方面有前经验 - 面向的工作 · 有卓越沟通技能的人员 · 学习和发展新技能强烈愿意 · 驱动和结果导向 · 谈判能力强大 · 拥有卓越的微软办公室应用程序知识的计算机素养 · 能够在白天或晚上班时工作我们的产品：·一个欢迎，年轻和多元文化团队，具有可靠的领导力。·在大型增长预算上真正自主化，以及有机会为生长阶段的一个动态企业做出贡献。·支持你的想法和将专业知识投入到公司最佳实践中。·持续个人发展，培训和发展预算，与公司一起成长并从行业领袖那里学习的机会。·竞争性报酬，定期薪酬审查和表现。
查看英文原文
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Partners Relations Specialist.
Here you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Reporting to: Head of Partners Support & Operations
Responsibilities:
- Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
- Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
- Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
- Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
- Proactively work to retain existing business and reactivate partners
- Update Partners team social media channels
- Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
- Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
- Working with the team to ensure KPIs are met
- Supporting and assisting all departments as required
Candidate profile:
- Fluency in English
- Preferable, but not required, fluency in other languages
- Previous experience in customer service - oriented jobs
- A team player with excellent communication skills
- Strong willingness to learn and develop new skills
- Driven and results orientated
- Strong negotiation skills
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Ability to work day or evening shifts
Our offer:
- A welcoming, young and multicultural team with approachable leadership.
- Real autonomy over a large growth budget, and the chance to contribute to a dynamic business in a growth phase.
- Support for your ideas and room to put your expertise into the company's best practices.
- Continuous personal development, a training and development budget, growth with the company and the opportunity to learn from industry leaders.
- Competitive remuneration, regular salary reviews and performance-based incentive schemes.
- A vibrant company life: from team activities to global celebrations.
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
Originally posted on Himalayas